How It Works Features FAQ About Help

Login Download App

Topics

Account Management

Sending and receiving payments

Account Closure

Currency Wallets

Managing Your Yeeld Account

Yeeld Support Centre

Account Closure

How Do I Close My Yeeld Account?

Step-by-step instructions on securely closing your Yeeld account

If you have decided to close your Yeeld account, follow these steps to ensure the process is completed securely and smoothly:

Navigating to Account Closure:

Open the Yeeld app and select ‘More’ from the bottom menu.
Scroll down and select the ‘Close Account’ tab.

Pre-Closure Requirements:

Ensure your account balance is zero. If there are remaining funds, transfer them out of the account first.
A pop-up notification will remind you to transfer all funds before proceeding with the closure.

Providing Feedback:

Before you can close your account, you will be asked to provide a reason for your decision. You can select from the standard options or choose ‘Other’ to write your reason in your own words.

Confirming Account Closure:

Click ‘Confirm Deletion’ at the bottom of the screen.
For security purposes, enter your password and a One-Time Passcode (OTP) sent to your registered device to confirm your decision. Note that this action is irreversible.
Once confirmed, your account will be closed, and a notification will appear to confirm the process is complete.

Retention of Transaction Logs:

Please note that, in compliance with financial regulations, we are required to keep a log of all your transactions for a minimum of 7 years, even after your account has been closed.

Thanks for your feedback. We're glad we could help.
Your email’s been submitted.

Oops! Something went wrong while submitting the form.

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.

Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL), a company which is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. Your account and related payment services are provided by Transact Payments Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.Yeeld's cards are issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.