Legal

This privacy notice aims to give you information on how Yeeld (‘we’/’the firm’) collects, uses, discloses, transfers, stores and processes your information when you use our services, including any data you may provide through your use of our services.
At Yeeld, we understand that your privacy is important. We respect and value the privacy of everyone:
- Who visits www.yeeld.com (the “Site”)
- The Yeeld app
- Uses any of our applications/services through app or website
We only collect and use your Data as described in this Privacy Notice (“Notice”) and as permitted by Data Protection Legislation (UK GDPR).
It is important that you read this privacy notice together with any other privacy notice/statement or fair processing notice we may provide on specific occasions when we are collecting or processing information about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
To navigate through our Privacy Notice just click on the links below. Capitalised terms used in this Notice are defined in the Glossary below.
1.1 Who does this privacy notice apply to?
This notice applies to:
- Our service users who access our services such as our website or content anywhere on the web/Yeeld app,participate in our surveys and focus groups and other users;
- Our clients, suppliers and business partners; and
- Other persons who interact with us, when you call us or email us.
This notice applies to you whether you act in your personal capacity or as an employee or agent of an organisation.

Our Site is owned and operated by Yeeld Technologies Limited.
This privacy notice explains how we, Yeeld Technologies Limited, a company registered in England at Level 18 40 Bank Street, Canary Wharf, London, England, E14 5NR (“Yeeld”, “we”, “us”, or “our”) and our affiliated companies Yeeld Financial Services LTD, Yeeld Investments LTD and other brands process your personal data (“you”, “your”) when you use our website, Yeeld app or other services.
For the purposes of the Data Protection Legislation, we are the data controller which means that we are responsible for determining the purposes for which and means of how your Data is Processed.
If you have any concerns about how we Process or protect your Data or would like to contact us about any aspect of this Notice, please get in touch with our Group Data Protection Officer, who oversees our handling of Data, and who can be contacted at compliance@yeeld.com
This Notice should be read together with our cookies policy, and our Site terms of use.

We will collect Data about you from the following sources:
From you (for example, when you create an account, make a payment, tell us about your preferences or respond to our campaigns, communicate with us, or use our Site or Apps);
From usage of our products and services.
From public sources of information such as public records or social media postings;
From providers about your interactions on the Site and from cookies and tracking devices on your devices where you have permitted their use via Yeeld app;
From third parties, advertisers, and other companies. We may also receive information from other parties in accordance with our responsibilities as a regulated financial services business.
We will collect Data about you from the following sources:

When we collect the Data
Type of Data we hold
Details
When you sign up for Yeeld Account
Your personal and contact details
Information including your name, date, place of birth, home address, email address, telephone number, username and password, details of the device you use, copies of your identification documents and any other information you provide to prove your eligibility to use our services, country of residence, tax residency.
When you sign up/use Yeeld’s services
Account information
Information about your account with us, including your login details for our Site, username for Yeeld, details of your bank account(account number, Sort Code, IBAN), unique customer identification, your registration information, payment method information, details of your debit card/credit card including card number, expiry date and CVC (or other debit/credit cards you register with us), marketing preferences, complaints details and any notes added to your account.
When you sign up/use Yeeld’s services
Visual images
Such as videos and photographs of you, your image in photo or video form, and facial scan data extracted from your photo or video (known as ‘biometric data’), to verify your identity during onboarding as part of our Know-Your-Customer (KYC) checks, to authenticate you as an authorised user of our services, or to detect and prevent fraud.
When you sign up/use Yeeld’s services
Financial information
Such as information that allows us to understand your creditworthiness or your payment method, including bank account or payment card details, information you provide when you sign up for wealth and trading products, including details about your employment and salary.
From external sources
Transactions, and account history
We will also receive information about you when you register with us, information about other people (such as a joint account holder, your spouse or family) when we ask you to give us this information to enable us to comply with our obligations under KYC, anti-money laundering and other laws and to assist with fraud monitoring. We collect personal data from third parties or other people, such as credit reference agencies, financial or credit institutions, official registers and databases, as well as joint account holders, fraud prevention agencies and partners who help us to provide our services. This includes your credit record, information about late payments, information to help us check your identity, information about your spouse and family (if applicable in the context of an application for credit that you make) and information relating to your transactions. Sometimes other Yeeld customers may give us information about you. For example, a yeeld customer may tell us that you have behaved inappropriately and provide us with evidence to support their claim.
When you use our website/ social media
Lifestyle and demographic
Such as information available publicly on your social media profile where you connect with or contact us through your social media account.
When you get in touch
Your communications via our Site and Yeeld App
Such as chat conversations via the Site, your recorded telephone conversations with our customer support staff and emails, mobile network and operating system so we can analyse how our app works and fix any problems, IP address and device ID, location if you've authorised tracking, so we can help protect you against fraud, whether your device uses a virtual private network (VPN), a unique device identifier (for example, your device's IMEI number, or the mobile phone number used by the device), mobile network information, your mobile operating system and the type of mobile browser you use, information stored on your device, including if you give us access to contact information from your contacts list, information on transactions and your use of Yeeld’s products including the date, time, amount, currencies, exchange rate, beneficiary details, details of the merchant or ATMs associated with the transaction (including merchants’ and ATMs’ locations), IP address of sender and receiver, sender's and receiver's name and registration information, messages sent or received, details of device used to arrange the payment and the payment method used.
When you use our website
How you use the Site
Such as which pages you visit, which content you view and what links and buttons you click. This information may be collected through cookies or similar technologies. For more information, please see our cookie policy.
When you sign up/use Yeeld’s services
General Location information
The device or computer you use to access Yeeld App will provide us with your IP address. The IP address tells us which city, county or country you are accessing the Site from but does not give us detailed information about your location.
When you sign up/use Yeeld’s services
Device and other technical information
Such as the unique device identifier and other information about the device’s hardware and software.
When you sign up/use Yeeld’s services
Advertising and direct marketing preferences and responses
Such as your interaction with offers and competitions, including any requests to stop receiving marketing communications. This information may be collected through cookies or similar technologies. For more information, please see our cookie policy.
When you sign up/use Yeeld’s services
Sensitive Information
We may also Process Data about you that is sensitive in order to meet our legal and regulatory obligations and to protect our business. This includes Data as required by the Financial Conduct Authority (FCA), the Anti-Money Laundering Regulations and the Proceeds of Crime Act and otherwise any other information to fulfil our legal and regulatory obligations as a regulated financial services business.

Our legal basis for using your personal data will be one of the following:
Legal Obligations
We need to collect and store your personal data for Anti-Money Laundering, Counter-terrorist financing and anti-proliferation financing purpose to comply with wider law and regulations
Executing contracts and agreements
In order to provide our services and execute contractual agreements, we need to collect certain personal data
Legitimate interests
We have legitimate reasons to collect and use your personal data. This is checked to be reasonable and balanced against your individual rights
Public Interest
We process your personal and sensitive personal data to adhere to government regulations, with law enforcement and to support you if it’s necessary to protect your economic well-being and prevent or detect unlawful acts
Consent
Where you've agreed to us collecting your personal data, or sensitive personal data, for example when you tick a box to indicate you’re happy for us to use your personal data in a certain way.
How do we use your data?
We use your Data in the following ways, and for the following reasons:

What we use your Data for
The basis on which we can use your Data
To register you as a new user on the app.
We need to Process this information to meet our contractual obligations.
To allow you to use our services (including managing your payments).
We need to Process this information to meet our contractual obligations and to comply with our legal and regulatory obligations.
To communicate with you about updates to the app, our services, and any changes to our terms and conditions or Privacy Notice.
We need to Process this Data to meet our contractual obligations; to comply with our legal and regulatory obligations; and it is in our legitimate business interests to keep accurate records.
To receive feedback from you on our products and services.
We need to Process this Data to meet our contractual obligations and it is in our legitimate business interests to understand how we can improve our products and services. You do not have to provide us with this information.
To run our promotional events such as competitions and offers which may be of interest to you.We may send you marketing material about our offers and events via email or text. You may opt- out of direct marketing at any time (see below).
We need to Process this information to meet our contractual obligations.We need to Process this Data as it is in our legitimate business interests to provide you with a personalised experience when you use our services. Where necessary, we Process this Data based on your consent.
To provide customer support services.
It is in our legitimate business interests to respond to any communications we receive from you. If you do not wish to provide us with this information, we may not be able to respond fully to your queries.
To train our staff (for example our call staff).
It is in our legitimate business interests to provide you with a helpful service.
To maintain and administer our Site and App.
It is in our legitimate business interests to maintain our IT services and network security, to maintain our system; and we need to Process this information to comply with our legal and regulatory obligations.
To improve our app, products and services, and experiences, such as by understanding analytics.
It is in our legitimate business interests to better understand your preferences, update our app and develop our business strategy.
To comply with our legal and regulatory obligations as a financial services business. This may involve verifying your identity and age.
We need to process this information to comply with our legal and regulatory obligations and it is in our legitimate business interests as well as public interests to prevent fraud and illegal activities on our app.
To protect our business from money laundering, terrorist financing and other illegal activities. We may identify you electronically using technology such as cookies.
We need to Process this information to comply with our legal and regulatory obligations under financial services, anti- money laundering, anti- fraud, and anti- terrorism laws. We also Process this information in the public interest and it is in our legitimate business interests to protect our business from any illegal or abusive use of our Site.
To provide you with advertising which is relevant to you, and to understand your advertising preferences.
It is in our legitimate business interests to understand how you use our Site and how we should develop our marketing strategy.
In relation to legal action, or when acquiring or selling a business.
It is in our legitimate business interest to be able to protect ourselves through legal action and todevelop the business through acquiring or selling parts of our business.
To provide location-based services.
It is our legitimate interests with your consent (to track you when location services are on).

In some cases, we may share your Data with third parties in order to support your needs, provide you with services, or comply with our legal obligations. We may also share Data with third parties if it is in the public interest or the sharing is in our legitimate interest or the legitimate interest of another organisation.
The other organisations we may share your Data with are typically:
- Members of the Yeeld technologies LTD (Yeeld group) for the purposes in section 4
- Third-party suppliers and service providers for the purposes identified above – in particular, we work with platform services (to provide financial services and account management functions), cloud providers (to host the Site), affiliate platform services, business intelligence and analytics platform provider, investment services provider, companies that help us with functional analytics, our insurance providers and other third companies that give us benefits, customer support software services, data storage services, payment service providers, know-your-customer and anti-money laundering services as well as enhanced due diligence and anti-fraud services, financial services regulators (such as the FCA).
- Business partners and other organisations to help us meet our contractual and regulatory obligations, including audit, legal and compliance services.
- Affiliates and third parties whom you have opted out of marketing communications with, have been barred or have self-excluded so that we can ensure that you do not receive unsolicited promotional material.
- Identity verification and fraud prevention agencies such as other financial services businesses, banks, credit card companies and similar agencies which investigate and prevent underage, fraudulent, criminal or suspicious activity, or any other behaviour we are legally required to investigate. We will also pass on your information if we have reason to believe you have undertaken such activity.
- Analytics and search engine providers and other selected organisations which provide us with feedback about our Site or Apps and aid us in improving their optimisation.
- Statutory authorities when we are required to comply with a request for information, a court order to disclose your Data, a regulatory investigation from a relevant governmental or financial or regulatory authority, our legal obligations including our requirement to report suspicious behaviour.
- Regulator, law enforcement or fraud prevention agencies as well as legal professionals, courts and other adjudication services to investigate any actual or suspected criminal activity.
We may also share your Data with third parties:
- If we consider selling or acquiring businesses or assets, in which case we will share your Data with the counterparty.
- If Yeeld, or any of its group companies, becomes insolvent (i.e., becomes subject to administration or liquidation processes).
- If we, or substantially all of our assets, are acquired by a non-Yeeld Group entity. If we need to enforce our terms and conditions.
- To protect our safety, rights or property, or the safety, rights or property of our customers, staff and others by sharing information with other companies and organisations such as the local police.
- Where we are required by law, we may share your Data with regulators or other financial services organisations.
Our Partners who help to provide our services: Wealthkernel, Caxton.

We will not keep your Data for longer than is required for the purposes for which we collected it, including for the purposes of satisfying any legal requirements. The length of time for which we retain your Data will depend on what we are using it for as set out in this Notice, the nature of the Data and how sensitive it is. For example, we will keep your email address while dealing with your enquiries but, even when you unsubscribe, we are required to continue to retain your email address to ensure that we do not send you any email communications in the future and for our know-your- customer (“KYC”) purposes.
Please note, however, that we may be subject to legal and regulatory requirements to keep your Data for a longer period. We may also extend the retention times where the Data is needed to investigate a crime, handle a claim or resolve a complaint. As a general rule, we keep your Data based on the criteria below:

Type of Data
Typical Retention Time
Information
Marketing consents
Until you no longer consent
If you withdraw consent, we will keep this information on a ‘suppression list’ so we don’t contact you
Customer call recordings
[24] Months
Extended retention may be applied on a case by case basis
Customer Data
Seven years from the date your account is closed (As long as necessary for legitimate reasons)
We will only continue to retain this Data where this is:
- Legally required under financial services regulations or tax legislation or other regulations; or
- Required to exercise or defend our legal rights

We primarily store and Process our Account data within the UK. We may store the data we collect from you outside the UK, or transfer it to organisations outside the UK. However, if we transfer your Data outside the UK, we ensure a similar degree of protection is afforded to it to safeguard your Data in accordance with Data Protection Legislation, which can include by:
- (i) ensuring that your Data is only processed in countries which provide adequate data protection laws (in accordance with the Data Protection Legislation);
- (ii) requiring recipients to sign up to strong contractual commitments that ensure the protection of your Personal Data
- (iii) taking any other measures that comply with Data Protection Legislation.

We understand that protecting and managing your personal data is of utmost importance. Any personal data we collect, process will be dealt with carefully and securely. To maintain the confidentiality, availability and integrity of your personal data and to ensure your data is not improperly used or disclosed, we have put in detailed information security and data protection policies which our employees, partners and all stakeholders are required to follow when they handle your personal data.
Furthermore, we regularly train our employees on data protection and information security training. Personal data is stored on secure computer systems with access management controls in place to limit physical, system and information access to only authorised employees. Yeeld has strict policies in place that control how we share your personal data with other companies. Before sharing personal data with any company, we thoroughly:
- vet the company in advance
- assess the security controls the company has in place to protect your personal data.
We have separate information security policies in place that demonstrate how data will be kept secure from unauthorised access.
While the nature of the internet means that the transmission of information may not be totally secure, we have implemented security measures to prevent your Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Where you use a password to access certain services or features of Yeeld app, please keep this confidential and do not share it with anyone.Unfortunately, we cannot guarantee the complete security of the information transmitted via the internet. While we have implemented security measures, any transmission is at your own risk.

You can tell us whether or not you wish to be contacted for marketing purposes and, if so, how we can contact you. We will obtain this information from you when we first collect your Data and we may ask you what kind of communication you would like to receive from us.
You can opt-out of receiving marketing communications from us at any time by following the instructions below:
- Email marketing: to opt-out from emails, use the unsubscribe link provided within any email you receive or manage your preferences by emailing compliance@yeeld.com or by telephoning 02080505813.
- SMS Marketing: to opt-out from SMS, you can use the STOP code provided in any SMS you receive or manage your preferences by emailing compliance@yeeld.com or by telephoning 02080505813.
- Call Marketing: to opt-out of being contacted by telephone for marketing purposes, you can manage your preferences by emailing compliance@yeeld.com or by telephoning 02080505813.
- Post Marketing: to opt-out of receiving marketing by post, you can manage your preferences by emailing compliance@yeeld.com or by telephoning 02080505813.
- Push notifications: to opt-out of receiving push notifications, you can disable push notifications on your device or browser settings.
Please be aware it may take up to 28 days for your request to take effect. Please note you will still receive other important information about our product and services.

Your rights
How to exercise your rights
Right to access and receive a copy of the Data we hold about you./ ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else;
It is generally free for you to request access to your Data by contacting our data protection representative by

emailing compliance@yeeld.com or by telephoning 02080505813.

You have the right to request:
- Whether your personal data is being processed
- The purpose of the processing
- The categories of personal data being processed
- The purpose of the processing
- How long it will be stored
- The existence of the right to request rectification or erasure of personal data or restriction of processing of personal data
- The right to lodge a complaint with the ICO
- Where the personal data are not collected from you directly, any available information as to their source;
- The existence of automated decision- making, including profiling.
If your request is repetitive or excessive, we may refuse to comply or we may charge you a fee.
Right to correct any inaccurate Data we hold about you.
You can amend, correct, delete or edit your Data if you wish to, please contact our customer support team by telephoning 02080505813.
Right to require us to delete your Data if (for example): (i) we no longer need the Data for the purpose we originally collected it for; (ii) we only collected it with your consent, and you now withdraw your consent; or (iii) you object to how we are Processing your Data.
You can request erasure of your Data by contacting our customer support team by telephoning 02080505813.
This process is not reversible and subject to approval.
Right to request that we restrict the Processing of your Data if (for example): (i) you believe that the Data we hold on you is inaccurate; (ii) you have the right to request that we erase your Data but would prefer us to restrict our Processing instead; or (iii) we no longer need the Data for the purpose we originally collected it for but you require the Data for legal actions.
You can request the restriction of Processing of your Data by contacting our customer support team by telephoning 02080505813. Once you have requested this you can change your mind at any time by contacting us again. Your account will not be accessible while the restriction is in place.
Right to request a copy of the Data we hold on you in a structured, commonly used and machine-readable format. You can also request that we transfer this to a third party on your request. Please note that this right may not apply to all of your Data.
In some circumstances, you can request the transfer of your Data to a third party by email to compliance@yeeld.com The request must include which Data you would like to be transferred, to whom it should be transferred and by which method.
Right to restrict our processing of your personal Data, including for marketing purposes. Please note that in some cases, we may demonstrate that we have legitimate grounds to Process your information which overrides this right.
You can object to Processing of your Data by contacting our customer support team by telephoning 02080505813 Once you have objected you can change your mind at any time by contacting us again. Your account will not be accessible while the restriction is in place.
Right to not be subject to a decision based solely on an automated process, such as profiling, which results in you being significantly affected or produces legal effects concerning you.
You can exercise this right by contacting our customer support team by telephoning 02080505813.
Right to withdraw your consent where we only Process your Data based on your consent. You can withdraw your consent to receive marketing communications from us at any time and for free.
To exercise your right to withdraw your consent to receive marketing communications please see section 10 above.

We may, from time to time, change or update this Privacy Notice in line with legal requirements or if our business changes. All changes to this Privacy Notice will be published on this page of the Site.
Each change will become effective on publication. We recommend that you revisit and read this Privacy Notice regularly to ensure that you are up-to-date with the current terms. If we change the way we use your personal data, we’ll update this notice and, if appropriate, let you know by email, through the Yeeld app or through our website.
This Notice was last reviewed and updated in October 2024.

Yeeld may collect data about you even if you are not a Yeeld customer. This might be if you use our website, pay or get paid by a Yeeld customer, or are named as a beneficiary for a Yeeld customer.
The information we might collect and hold about you may include:
- Your name
- Your contact details
- ID documents such as driving licence, passport
- Payment details including card details
- Your transaction history
- Social media details
We will use your data for contractual purposes to facilitate payments, send receipts, answer your queries, to identify and verify you when you sign up or get in touch, check your records against fraud prevention agencies and prevent illegal activities. Also, we might need to use your data for legitimate interests which do not override your rights. We also sometimes make automated decisions to take certain actions such as freezing transactions, fraud detection or to market our products and services. If you want us to review an automated decision please email compliance@yeeld.com.
We may share your data with our partners if it’s necessary (please refer to section 5), social media companies, law enforcement agencies and other Yeeld’s sister companies. We will keep you information for 6 years or as long as necessary for regulatory and legal purposes.

Term
What this means
Data
Information relating to an identifiable person, who can be directly or indirectly identified in particular by reference to an identifier, or which is otherwise defined as ‘Personal Data’ under Data Protection Legislation.
Data Protection Legislation
Data Protection Act 2018 (UK GDPR), EU General Data Protection Regulation 2018 (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003, and any other applicable laws relating to the protection of Data.
Process, Processing or Processed
Accessing, collecting, obtaining, recording, holding, disclosing, using, altering, deleting, erasing or destroying Data, or carrying out any operation(s) on the Data or as otherwise defined under applicable Data Protection Legislation.

Cookies are small text files placed on your device when you visit websites. Each cookie includes the website name and a unique ID. At Yeeld, we use cookies and similar technologies to collect information about how visitors interact with our website — such as which pages they view and which buttons they click.
This data helps us understand what people like about our website and how we can improve the experience for others. For example, we may see which content is most popular with visitors and optimise accordingly.

Most of the cookies we use are persistent, meaning they remain on your device until they expire or are deleted. Others are session cookies, which are erased when you close your browser.
Below are the categories of cookies we use:
- Necessary cookies
  - These are essential for our website to function properly.
  - They help us detect server issues and store your cookie preferences.
  - We do not need your consent to use these.
- Preferences cookies
  - These remember your settings (e.g., country or language) to improve your browsing experience.
- Analytics cookies
  - These help us count visitors and understand how they interact with the site.
  - This data helps improve our content and design.
- Advertising cookies
  - These build a profile of your interests and show you relevant adverts.
  - We may share this data with trusted partners like Google and Meta.

Please read this Agreement carefully before requesting a Wallet and a Card. This Agreement becomes effective and binding on you when you click to accept it when you apply for a Wallet and a Card. This Agreement will continue until either you or we end it, in accordance with the terms set out below.
The Yeeld Connect Terms and Conditions shall also govern and apply in full to the use of Yeeld Companion. By accessing or using Yeeld Companion Wallet, you acknowledge and agree that you are bound by the terms set forth in the Yeeld Connect Terms and Conditions, in addition to any specific terms that may be applicable to these terms and conditions.
This Agreement includes the Fee & Limits Schedule at the end of this document and constitutes a binding agreement between you and Transact Payments Limited.

Account Information Service Provider
- a third-party payment service provider which is authorised by a financial regulator to provide online account information services and which, if you allow it, will be able to access certain online account information in the Wallet, such as the payments you make and receive;
Account Information Service Provider
- the mobile application provided by Yeeld that allows you to access the Wallet and take actions, such as making payments, viewing your Transaction history, blocking the Card and raising queries with Customer Services;
Applicable Law
- any law (including but not limited to, any local law of the jurisdictions into which the Wallet and/or Card are provided and the Program is operated), statute, statutory instrument, act, regulation, rule, order, supervisory guidance, policy, instruction or requirement stipulated by an applicable Regulatory Authority, or interpretation published by any Regulatory Authority, any order issued by a court which has jurisdiction over you, us Payload, Inc. or Yeeld, or any rule or requirement set by Visa related to the Card or Wallet and/or any of the services to be provided under this Agreement or such other rule that we consider to be valid and as amended from time to time;
Available Balance
- the value of unspent funds loaded onto the Wallet and available for you to use;
Business Day
- Monday to Friday, 9am to 5pm CET, excluding bank and public holidays in Gibraltar;
Card
- any Physical Card or Virtual Card which we issue to you in accordance with this Agreement;
Card Transaction
- using the Card to make (i) a payment, or a purchase of goods or services from a Retailer where you pay (in full or in part) with the Card, including where you pay over the internet, by phone or mail order or (ii) a cash withdrawal from an ATM or bank using the Card;
CHAPS
- the Clearing House Automated Payment System, a service which allows organisations to make same-day payments to an account within the UK, within the CHAPS operating days and times;
Co-Brand, Yeeld
- Yeeld Financial Services Ltd incorporated in England and Wales with company registration number 15776510 and registered office address at Level 18 40 Bank Street, Canary Wharf, London, England, E14 5NR;
Customer Services
- the contact centre for dealing with queries about the Wallet and Card. You can contact Customer Services by:
  - (a)
    calling 02080505813 (your network provider may charge a fee for calling this number);
  - (b)
    e-mailing support@yeeld.com from the email address registered to the App; and
  - (c)
    using “chat to us” in-app live chat functionality;
Direct Debit
- a payment collected via the UK Direct Debit scheme from or to your Wallet;
Expiry Date
- - (a)
    for Physical Cards: the expiry date shown on the Card.
  - (b)
    for Virtual Cards: the expiry date which can be found in the ‘Card’ section of the App;
Faster Payments
- a service which allows you to make and receive electronic payments in the UK. The payment is received by the recipient organisation or bank within 2 hours, as long as the receiving organisation or bank is part of the Faster Payments Scheme;
Fee
- any fee payable by you as referenced in the Fees & Limits Schedule.
Fee & Limits Schedule
- the schedule contained in this Agreement;
KYC
- means “Know Your Customer” and refers to the ways in which we are required to check your Personal Details and identity;
Mastercard
- Mastercard Europe sprl, the payment network applicable to the Card;
Payment Initiation Services Provider
- a third-party payment service provider which is authorised by a financial regulator to provide an online service to make a payment from your Wallet at your request;
Personal Details/ Personal Data
- the registered personal identity details that are collected from you relating to your use of the Wallet, Card and App including (but not limited to) your: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which we process are set out in our Privacy Policy;
Physical Card
- a physical/plastic Card that you can use to carry out Transactions;
PIN
- a Personal Identification Number; that is, the security number which we give to you to use with the Card;
Program
- the marketing, processing, administration, supervision, maintenance, servicing, authorisation or usage of the Card and Wallet and any other payment services established in accordance with this Agreement;
Program Manager, Payload
- Payload Ltd., incorporated and registered in England and Wales with registered office at Epworth House, 25 City Road, London EC1Y 1AA; or Co-Brand on its behalf;
Regulatory Authority
- Mastercard and/or any regulator or agency (for example, the Gibraltar Financial Services Commission, which is the body which grants our e-money licence and supervises our actions) which has authority over us or Payload or Yeeld in relation to the Card, Wallet, Program or any services provided under this Agreement;
Retailer
- a retailer or any other person which accepts e-money;
Third-Party Provider/TPP
- an Account Information Service Provider or a Payment Initiation Service Provider;
Transaction
- any debit, credit or adjustment to a Wallet that affects the balance of funds held in it including a Card Transaction;
Username and Password
- a set of personal codes selected by you in order to access the App;
Virtual Card
- a non-physical Card that you can use to carry out Card Transactions. When we refer to a Physical Card in this Agreement, we are referring only to the Physical Card and not the Virtual Card;
Wallet
- the electronic money account provided to you by TPL and opened in accordance with this Agreement;
Website
- www.yeeld.com
we, us or our
- Transact Payments Limited (“TPL”), a company incorporated in Gibraltar with registered address at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA, company registration number 108217 and which is authorised by the Gibraltar Financial Services Commission as an electronic money institution; and
you or your
- You, the person who has entered into this Agreement with us by applying to open a Wallet and be issued with a Card in accordance with this Agreement.

1.2.1
The Wallet is an electronic money account provided by us in accordance with our licence granted by the Gibraltar Financial Services Commission. You must use the Wallet in accordance with this Agreement.
1.2.2
The Card is issued by us in accordance with our licence from Mastercard and you must use the Card in accordance with this Agreement.
1.2.3
You are not permitted to re-sell the Card.
1.2.4
You can download or print the latest version of this Agreement at any time from the App and/or Website and/or request a paper copy from Customer Services
1.2.5
If you do not agree with or accept any of these terms and conditions, you should close the Wallet, cancel the Card and stop using the App.
1.2.6
Your funds are safeguarded in accordance with Applicable Law to ensure they remain protected and are not affected in the event of our insolvency.

2.1
To apply for, and use, a Wallet and Card you must be at least 18 and resident in the United Kingdom.
2.2
You may apply via the App (downloaded via Google Play or the Apple App Store). We may require you to provide information/documentary evidence to prove your identity and address and/or we may carry out electronic identification verification checks on you.
2.3
Once we have been able to successfully complete KYC, you will have to insert card details on the App once you receive the card and you will be able to use the Wallet and Card once you verify your card details through the app.
2.4
You are only allowed to hold one Wallet where your Available Balance is located.(Except virtual cards) If we discover that you do have more than one Wallet, we may block the Card and Wallet and terminate this Agreement.

3.1
When you buy goods and services online, some websites may require you to enter your Personal Details. If this happens, you should enter your up-to-date Personal Details.
3.2
You must notify Yeeld of any change in your Personal Details as soon as possible by contacting Customer Services or updating the details in the App. You will have to pay for any loss that happens directly as a result of any delay in telling us that your Personal Details have changed or if you have not told us because you’ve been grossly negligent or committed fraud. We will need to verify your new Personal Details and may request relevant KYC information/documents from you.
3.3
We, or Payload or Yeeld, reserve the right at any time to satisfy ourselves that your Personal Details are correct (for example, by requesting relevant original documents) including so that we can prevent fraud and/or money laundering. You also agree to authorise us and Program Manager to undertake electronic identity verification checks on you either directly ourselves or using relevant third-party companies at the time when you apply for a Wallet or Card or at any time in the future

4.1
You can use the Wallet subject to the Fees which you can find in the Fees & Limits Schedule. The Fees will be deducted from the Available Balance as they are charged to you.
4.2
You can receive funds into the Wallet by electronic funds transfer using CHAPS, Faster Payments and any other payment type as notified by us to you from time to time. We will credit the Wallet when we receive the funds.
4.3
The Wallet can also receive internal transfers from other Wallets owned or controlled by you, which apply instantly.
4.4
The Wallet will not be credited if:
- - (a)
    The Wallet is suspended, restricted or terminated;
  - (b)
    The sender has provided incorrect/invalid Wallet details for the Wallet; or
  - (c)
    We suspect the transfer to be fraudulent.
4.5
While Penny AI uses advanced algorithms to provide tailored insights, the accuracy of its recommendations depends on the completeness and accuracy of the data you provide. Yeeld does not guarantee the accuracy or suitability of Penny AI’s outputs and is not responsible for decisions made based on them.
4.6
In order to manage our risk, particularly with respect to money laundering, fraud or security concerns, we also apply internal controls, including limits, to certain types of payment. We change these as necessary but for security purposes, we may or may not disclose them to you.
4.7
You can send funds from the Wallet to external bank accounts using Faster Payments, CHAPS and other methods which we notify you about from time to time.
4.8
If for any reason whatsoever a Transaction is carried out (including a Card Transaction), but the amount is greater than the Available Balance, you must pay us the difference immediately. If you don’t pay us after receiving a notification from us, we reserve the right to take all necessary steps to recover the difference, including taking legal action. We may charge the amount of the difference against any funds on the Wallet, including any funds that are loaded at a later date. We may arrange for the Wallet and/or Card to be suspended until we are reimbursed with the difference.
4.9
The Wallet will be terminated if you use it for any illegal purposes, in accordance with clause 10.4(b)iv.
4.10
The Available Balance on the Wallet will not earn any interest.
4.11
You are not permitted to set up Direct Debits from the Wallet.
4.12
Yeeld, or its commercial partners, may provide you with promotional and financial incentives, such as cashbacks, round-ups, auto save and investment tools. Those incentives are not provided by TPL, are not governed by this Agreement and TPL is not responsible or liable for them or for any losses that you may incur when using them. Should you have any queries regarding those incentives, please refer to your contracts with Yeeld, or its group companies or partners, that you can find on the Yeeld Website.

5.1
You can allow a Third-Party Provider (also referred to as a ‘TPP’ or ‘Open Banking Provider’) to have access to the information in the Wallet or to initiate certain Transactions from the Wallet. The TPP must be authorised to provide these services to you, and we recommend that you check their authorisation on their regulator’s register of authorised providers before using them.
5.2
When you use a TPP, you authorise and consent to them accessing the Wallet or making payments from the Wallet on your behalf. Once the TPP properly identifies itself to us, we will treat any instruction from the TPP as if it was an instruction from you. You also consent to us sharing any information (including Personal Data) with the TPP that is reasonably required for them to provide their services to you.
5.3
We may deny a TPP access to the Wallet or to make a payment if we are concerned about unauthorised or fraudulent access by that TPP. If we do block access, we will tell you beforehand or as soon as possible afterwards in a way that we consider the most appropriate. We won’t tell you if Applicable Law prevents us from doing so or if there are valid security reasons for not informing you. We will unblock access to the TPP when the reasons for blocking no longer exist.
5.4
You also have the right to block or withdraw access to the Wallet by the TPP and you should contact Customer Services if you wish to do this.

6.1
You can use the Card subject to the Fees which you can find in the Fees & Limits Schedule. The Fees will be deducted from the Available Balance as they are charged to you.
6.2
The Card is to be used to spend the funds in the Wallet.
6.3
Unless we tell you otherwise, you can use the Card at any Retailer which accepts Mastercard.
6.4
There are certain circumstances when a Retailer may require you to have an Available Balance which is greater than the value of the Card Transaction you wish to make. Retailers may request this as they may need to access more funds than you initially planned to spend for example, when you make hotel or rental car reservations. If this happens, you will not have access to the blocked amount of funds until the Card Transaction is completed or, at the latest, for up to a period of 30 days. We will only block access to the exact amount of funds authorised by you. You will only be charged for the actual and final value of the Transaction.
6.5
You cannot use the Card at Retailers that cannot check that you have sufficient Available Balance for the Card Transaction (for example, Card Transactions made on trains, ships, some in-flight purchases and tollbooths which are not online).
6.6
We accept no liability if a Retailer refuses to accept payment using the Card. It is your responsibility to check the restrictions of each Retailer.
6.7
We do not recommend using a Virtual Card to buy an item over the internet that would require you to show a Physical Card in order to collect that item. For example, certain theatre ticket purchases, hotel stays, car rentals, and online purchases picked up in person.
6.8
Depending on the type and location of the ATM and the Card settings, you may not be able to withdraw cash using a Virtual Card.
6.9
You must not use the Card for any illegal purposes.
6.10
Yeeld, or its commercial partners, may provide you with promotional and financial incentives, such as cashbacks, round-ups, auto save and investment tools. Those incentives are not provided by TPL, are not governed by this Agreement and TPL is not responsible or liable for them or for any losses that you may incur when using them. Should you have any queries regarding those incentives, please refer to your contracts with Yeeld, or its group companies or partners, that you can find on the Yeeld Website.

7.1
You must give your consent to each Transaction by a) entering your PIN or other security information; b) providing the Card details and/or providing any other details personal to you and/or the Card; or c) authorising a TPP to initiate a Transaction. Once you have given such consent to the Transaction, we will consider it to be authorised by you.
7.2
When you make a Transaction, we consider it to be received when it is received by our processing partner. If a Transaction order is received after 4pm on a Business Day, then it will be considered to have been received on the next Business Day.
7.3
Once a Transaction has been authorised by you and received by us, it cannot be reversed.
7.4
Your ability to use or access the Wallet or Card may occasionally be interrupted, for example, if Program Manager or any third-party service providers need to carry out maintenance on their systems or websites. Please contact Customer Services should you experience any problems using the Wallet or Card and these will be resolved as soon as possible.

8.1
You will need a PIN to make payments at a Retailer or to withdraw cash with the Card. Your PIN will be available to you in the App, under “Cards” and “View PIN”.
9.2
If you forget your PIN, you can retrieve it from the App, under “Cards”, “View PIN”. For further assistance with any PIN-related queries, please contact Customer Services.
8.3
You must not give the PIN to any other person or allow any other person to use the Card, Wallet, App or device that you use to make Transactions.
8.4
You are responsible for the Card, Wallet, device, App and any related passwords, logins or other security details (we will refer to all of these as “Security Details” in the rest of this clause 9) and you must take all possible measures to keep them safe and entirely confidential. Examples of these measures include (but are not limited to):
- - (a)
    Never letting any other person use your Security Details;
  - (b)
    Never writing your Security Details down in a way that allows anyone else to recognise them;
  - (c)
    Never writing your Security Details on the Card or on anything you usually keep with the Card; and
  - (d)
    Keeping your Security Details secret at all times for example, by not using your PIN or password if anyone else is watching.
8.5
If you don’t keep your Security Details safe, you may not be able to claim any losses if we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with unreasonable delay or with gross negligence. In all other circumstances, the maximum amount that you will be required to pay will be £35.
8.6
If you believe that someone else knows any of your Security Details, you must notify us by contacting Customer Services immediately.
8.7
if we suspect or believe that there may be a security threat or a threat of fraud to the Wallet or Card, Program Manager will notify you securely via email, SMS and/or push notification via Yeeld app.
8.8
Once your Physical Card has expired or if it is found after you have reported it as lost or stolen, you must destroy it by cutting it in two through the magnetic strip.

9.1
Unless this Agreement is terminated by you or by us, it shall remain in force.
9.2
When this Agreement is terminated, the Wallet and Card will be closed, and you are not permitted to use either of them.
9.3
Termination by You
- - (a)
    You may close the Wallet or Card at any time by contacting Customer Services. You may choose to close the Card and still use the Wallet (in which case only the provisions in this Agreement which relate to the Wallet will apply). You may not use the Card without the Wallet. Once the Wallet is closed, this Agreement will be terminated.
  - (b)
    If any further Transactions are found to have been made or charges or Fees incurred using the Wallet or Card or if we receive a reversal of any Transaction which added funds to the Available Balance, we will notify you of the amount and you must immediately repay it to us.
9.4
Termination or Suspension by Us
- - (a)
    We, or Program Manager for us, may terminate this Agreement at any time by giving you two months’ advance notice, which will be sent to the email address that you have provided to us.
  - (b)
    We, or Program Manager for us, can suspend the Wallet or Card, restrict their functionality or terminate this Agreement at any time with immediate effect if:
- - (i)
    you haven’t given us the information we need or we believe that any of the information that you have provided to us was incorrect or false; or
  - (ii)
    you do not repay money that you owe to us; or
  - (iii)
    you fail to provide the Personal Data necessary for us to comply with our legal or regulatory obligations and to fulfil this Agreement; or
  - (iv)
    we reasonably suspect that the security of the Card or Wallet has been compromised or that you, or any third party, have used, or intend to use the Card or Wallet in a grossly negligent way or for fraudulent or other illegal purposes; or
  - (v)
    we believe that your use of the Card or Wallet may result in harm to us or our systems; or
  - (vi)
    we believe that your continued use of the Card or Wallet may damage our reputation; or
  - (vii)
    you become bankrupt; or
  - (viii)
    we are required to do so under Applicable Law or if we believe that your continued use of the Wallet and/or Card may be in breach of Applicable Law; or
  - (ix)
    we cannot process some or all of your Transactions due to the actions of third parties; or
  - (x)
    you have breached an important part of this Agreement or have repeatedly breached any term of this Agreement and have failed to resolve it in a timely manner.
9.5
If we do suspend, restrict or terminate the Wallet or Card then, if we are legally allowed to, we or Program Manager will notify you in advance or as soon as possible afterwards. We may advise anyone involved in the Transaction if a suspension has taken place. If possible, we or Program Manager will provide the reasons for the suspension, restriction, termination or refusal to execute a Transaction. If we suspend or block your Card or Wallet, we will unblock it as soon as the reasons for blocking it no longer exist.
9.6
You can redeem your Available Balance by withdrawing it at an ATM at any time while your Wallet is open. Once your Wallet is closed, and subject to any legal obligations that we have to comply with, you will be able to gain access to the funds in the Wallet at any time within six years from the date that this Agreement ends.
9.7
If your Wallet is closed and you request that we send the Available Balance back to you, we may require that the funds are sent to an account in your name. We may also require you to provide us with KYC information and/or documents so that we can check your identity. We may charge a Redemption Fee if you request your Available Balance before, or at least 12 months after, this Agreement ends. If we do charge a Redemption Fee, it is set out in the Fees & Limits Schedule.
9.8
If you owe us any funds or Fees when you request your Available Balance, we shall have the absolute right to deduct those funds of Fees from the funds held in your Wallet.

10.1
You are responsible for protecting the Wallet and Card as if they were cash in a physical wallet – if the Available Balance is lost or stolen, you may lose some or all of the money on the Wallet unless you contact us as specified in this clause.
10.2
If you know or suspect that someone has gained unauthorised access to the Wallet, if you think the Card has been lost or stolen or if you think that a Transaction has not been carried out correctly, you must immediately contact customer support via in-app chat functionality or email at support@yeeld.com. You must also immediately freeze the Card in the App.
10.3
If the Card was lost, stolen or used by someone without your permission and you haven’t reported it to us when you became aware of it, you may be responsible for all of the losses. If our investigations show that you authorised a Transaction that you’re disputing or that you acted fraudulently or that you negligently or intentionally breached the terms of this Agreement (for example, if you showed someone your PIN and they made a payment with your Card without you knowing about it), we may not refund you the amount that was spent.
10.4
Once you report a loss, theft or unauthorised use of the Card or Wallet, we will block them so that they can no longer be used.
10.5
Replacement Cards will be sent to the most recent address you have provided and [will be subject to a Fee, as set out in the Fees & Limits Schedule].
10.6
You agree to cooperate with our agents, any supervisory authority, the police and us if the Card or Wallet is lost, stolen or if we suspect that someone has used it fraudulently.
10.7
If you think that a Transaction has been made that you didn’t authorise or you think that it was incorrect, you must tell us as soon as possible, and no later than 13 months after the Transaction date, and we will refund the amount immediately. We won’t refund it if we believe that the incident may have been caused by a breach of this Agreement, through gross negligence or if we have reasonable grounds to suspect fraud.
10.8
If you don’t think we’ve carried out a Transaction correctly, we will immediately try to trace the Transaction and will notify you of the outcome. We will not charge you for doing this. If we are liable for the Transaction, we will refund the amount as soon as we can, together with the amount of any fees which may have been charged to you.
10.9
If a Transaction that you’re disputing was initiated by a TPP, the TPP must prove that the Transaction was authenticated, accurately recorded and not affected by a fault linked to its payment initiation service.
10.10
If a Transaction that was made within the UK arrived later than it should have, according to the terms of this Agreement, you may ask us to contact the receiving bank to ask them to treat it as if it was made on time.
10.11
If you ask us to investigate a Transaction which is initiated by a Payee (for example, a recurring payment which you have authorised) and the exact Transaction amount was not specified when you authorised the payment and the amount was more than you could have reasonably expected, taking into account your previous spending pattern, the terms of this Agreement and the relevant circumstances of the case, we will refund that amount.
10.12
We won’t refund it if the amount relates to currency exchange fluctuations, if you have given your consent to execute the Transaction directly to us or if information on the Transaction was made available in an agreed manner to you at least 4 weeks before the due date of the Transaction.
10.13
We will only provide a refund if you request it from us within 8 weeks of the date on which it was debited.
10.14
If a Transaction is paid into the Wallet that should not have been, we will, where possible, immediately send the funds back to the account or bank acting for the person who sent the payment. If this happens, you agree to return the funds to us and to provide the help we need to recover the amount from you. If we cannot recover the funds, we are required to provide sufficient details about you and the incorrect payment to the bank or institution that sent the payment so that they can recover the funds.

11.1
If you dispute a Card Transaction that you have authorised, and which has been processed on the Card, you should settle this with the person you bought the goods or services from; we are not responsible for the quality, safety, legality or any other aspect of goods or services purchased with the Card.
11.2
If the dispute cannot be resolved you should contact us at Customer Services, and we will try to help you to resolve it.
11.3
If you have reason to believe that a Card Transaction was carried out without your consent or in error, you may ask Program Manager to investigate it. If an investigation occurs, the disputed amount will be unavailable to spend until our investigation is complete and if we receive information that proves the Card Transaction was genuine, this will be deducted from your Available Balance and we may charge you an investigation fee, subject to the Fees & Limits Schedule. If you do not have sufficient Available Balance, you must repay us the amount immediately when we ask for it.

12.1
You can receive payments into the Wallet and make payments out of the Wallet in Pounds Sterling (GBP) only.
12.2
If you use the Card in a currency other than the currency of the Card (we will refer to this amount in this clause as the “Foreign Currency Transaction”), we will use an exchange rate set by Mastercard to convert the amount to the currency of your Card and we will deduct it from your Available Balance. For example, if the currency of your Card is Euros and you buy a product in Pounds Sterling, we will convert the Pounds to Euros and then deduct the Euro amount from your Available Balance.
12.3
You may also be charged a Currency Conversion Fee as set out in the Fees & Limits Schedule below.
12.4
You can compare charges for currency conversion with other Cards’ charges by checking the real-time percentage difference between the amount that will be charged on the Card for a Foreign Currency Transaction (which consists of the mark-up applied by Mastercard as well as any other charges) and the latest available euro foreign exchange rates issued by the European Central Bank. You can see this information on the Website before you make a Foreign Currency Transaction.
12.5
Exchange rates can go up and down quickly and they may change between the time you make a Transaction and the time it is deducted from your Account/Available Balance. You agree that any change to the exchange rate may be applied immediately and without us giving you any notice.

13.1
We shall not be liable for:
- - (a)
    any loss which occurs from anything which is directly or indirectly beyond our control. Examples of this include: if there aren’t enough funds in an ATM, if the ATM network fails, if you can’t withdraw funds due to the ATM operator setting limits on funds that can be withdrawn or if their data processing system doesn’t work properly;
  - (b)
    any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;
  - (c)
    any loss arising from any use of the Wallet or Card that does not comply with this Agreement;
  - (d)
    any goods or services that you buy with the Card;
  - (e)
    anyone refusing to accept the Card; and vi. any damages that you suffer due to loss, fraud or theft that you have reported to us later than 13 months after the event/debit date.
13.2
If the Card is faulty and this is our fault, our sole responsibility will be to replace the Card.
13.3
If funds are incorrectly deducted from your Available Balance and this is our fault, our sole responsibility will be to pay you the correct amount.
13.4
Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.
13.5
The exclusions and limitations set out in this clause will also apply to any of our partners, including Mastercard and other suppliers, contractors, representatives and any of their partners (if any) which may arise in connection with this Agreement.

14.1
If you would like to make a complaint about the Card or Account, please send an email to Program Manager’s Customer Services department at complaints@yeeld.com.
14.2
Customer Services will try to respond to you by email as quickly as possible and at the latest within 15 Business Days.
14.3
If you’re not happy with the response from our Customer Services team, you can escalate your complaint to the TPL Issuer Complaints Department directly via email at complaints@transactpay.com. Please ensure you include the required Personal Details so we can properly identify and contact you.
14.4
If TPL’s Complaints Department is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted. You will receive a formal response of our findings within 35 Business Days of your complaint. We will make every effort to reach a resolution to your complaint and will fully explain the reasoning behind our decision.
14.5
In the unlikely event that we are unable to resolve your issue to your satisfaction, you have the right to refer your complaint to the Financial Services Commission at: Payment Services Team, Financial Services Commission, PO Box 940, Suite 3 Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar or email psdcomplaints@fsc.gi.

16.1
TPL will collect certain information about the user of the Wallet and Card in order to operate the Wallet and Card. We need you to provide your Personal Data (for example, your name and address) so that we can carry out our obligations under this Agreement (for example, so that we can send you a Card with your name on it and send it to the right address). Sometimes we may need to use your Personal Data so that we can take certain steps, where you ask us to, before we enter into this Agreement. If you don’t provide the Personal Data which we ask you for, we will take steps to end this Agreement in accordance with clause 10.4(b)iii above.
16.2
We will manage and protect your personal data in accordance with all applicable data protection laws. For full and comprehensive information about when and why we collect personal information about you, how we use it and the conditions under which we may disclose it, please refer to our Privacy Policy which is provided to you at the time we collect your Personal Data.

17.1
We can update or amend this Agreement at any time if we give you at least 2 months’ notice first. If we do this, we shall ask Program Manager to notify you by e-mail from support@yeeld.com or mobile device (using the latest email address/phone number you have provided us with)].
17.2
If you do not agree with our proposed changes to the Agreement, you may end this Agreement at any time within the 2-month notice period. You can also withdraw any unused Available Balance at that time without incurring a Fee. If you don’t notify us before the 2-month deadline, we will consider that you have accepted the changes to this Agreement.
17.3
If any part of this Agreement does not comply with any regulatory requirements, then we will not rely on that part, but we’ll treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with a new regulatory requirement, we will make those changes as soon as we reasonably can.

21.1
Any delay or failure to exercise any right or remedy under this Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time. This means that if we don’t enforce our rights against you at a particular time, we are still able to do so at a later time.
The Wallet and Card are payment service products and not deposit or credit or banking products and, as such are not governed by the Deposit Security Scheme of Gibraltar (https://www.gdgb.gi). The deposit scheme protects customers’ money when financial firms fail. You can find out more about them at the link provided above. We will, however, safeguard your funds so that they are protected by Applicable Law if we become insolvent. If you’d like furthe
21.2
If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
21.3
You may not transfer any of your rights and benefits under this Agreement. This means that the Agreement is personal to you, and you can’t transfer it to anyone else. You will remain liable until all Cards issued to you are cancelled or have expired and all sums due under this Agreement have been paid by you in full. We may transfer our rights and benefits under this Agreement to a third party and may subcontract any of our obligations under this Agreement, if we reasonably believe that this would not have a significant negative effect on your rights.
21.4
The Wallet is provided by Transact Payments Limited pursuant to its licence from the Gibraltar Financial Services Commission and the Card is issued by Transact Payments Limited pursuant to its licence from Mastercard.
21.5
Yeeld administers the Wallet and Card provided by Transact Payments Limited and is available to give You customer service support if You have any queries. Our Program Managers also conduct activities such as sponsorship, marketing, and providing the IT platform and will carry out due diligence on You.

1.1
Our agreement is with you (when you use our app/services/customer) and Yeeld Technologies Limited (Yeeld/Yeeld technologies/us/we). Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD (15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR. Whenever we refer to ‘Yeeld’, ‘we’ or ‘our’, we mean all subsidiaries and companies of Yeeld Technologies Limited.
1.2
Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL – 108217). Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission.
1.3
You agree to these terms and conditions when you register for Yeeld app. If you do not agree to these Terms and Conditions, you must not use Yeeld app. You must be 18 years old and a resident of United Kingdom to use our app and services. You can contact us through the Yeeld App. (Email, phone and postal address to be included)
1.4
You should also read Yeeld’s Privacy Policy (Insert link), Cookie Policy (Insert Link) and FAQs (https://help.yeeld.com/) and Yeeld connect terms and conditions. By using the Service, you agree to the terms of our Privacy & Cookie Policy, which forms part of these Terms of Use and our agreement with you.
1.5
The Yeeld Connect Terms and Conditions shall also govern and apply in full to the use of Yeeld Companion. By accessing or using Yeeld Companion, you acknowledge and agree that you are bound by the terms set forth in the Yeeld Connect Terms and Conditions, in addition to any specific terms that may be applicable to Yeeld Companion.
How you can contact us
You can contact us through Yeeld app, you can also email us at Support@yeeld.com and call us at 02080505813.
Our Partners

Product/Service
Provider
Terms and Conditions
KYC Partner
- Comply Advantage
- Sumsub
https://complyadvantage.com/privacy-notice/
https://sumsub.com/privacy-notice/
Investment Services
- Wealth Kernel
(Insert retail client t&c, ISA t&c, execution policy)
https://www.wealthkernel.com/privacy-policy
Account Issuer
- Transact Payments Limited
- Integrated Finance
- Mastercard
Yeeld.com/TPLprivacy
https://integrated.finance/privacy-policy
https://www.mastercard.co.uk/en-gb/vision/terms-of-use/commitment-to-privacy/privacy.html
Card Issuer
- Transact Payments Limited
- Mastercard
https://www.Boogi.com/Boogi-account-holder-agreement/

2.1
We use Comply Advantage and Sumsub as trusted Know Your Customer (KYC) and Anti-Money Laundering (AML) verification providers. These partners process your personal data securely to fulfil regulatory obligations, prevent financial crime, and ensure compliance. Your personal and financial data provided during verification processes are handled according to strict privacy and data protection standards.
Privacy details of these services are available here:
- Comply Advantage Privacy Notice
- Sumsub Privacy Notice

Your Account
3.1
Your Yeeld account and associated Visa Consumer Debit Mastercard services are issued by Transact Payments Limited (“TPL”), a company authorised and regulated by the Gibraltar Financial Services Commission as an electronic money institution.
3.2
By clicking to accept the Yeeld Wallet and Visa Consumer Debit Mastercard Terms and Conditions (Insert Link), which govern your use of the account and card services, you agree to be bound by them. These Terms and Conditions outline your rights and responsibilities when using the account and card. You must read and accept these terms prior to using the card or wallet features in the Yeeld App. If you do not agree to them, you must not activate or use the Yeeld card services.

4.1
These terms and conditions are between you and Yeeld Investments LTD for the investment services provided in the Yeeld app. The provisions of these T&Cs will apply to you from the date on which you open your investment account via Yeeld app in accordance with the conditions set out below, and once you accept these conditions via the Application. Yeeld Connect conditions will apply for the provisions of using the app.
4.2
When you open a Yeeld Investment Account, you agree not only to our Terms and Conditions but also to the Terms and Conditions of WealthKernel, which acts as your custodian and provides trading and settlement services on your behalf. WealthKernel is authorised and regulated by the Financial Conduct Authority (FCA) under reference number 723719, which you can use to locate them on the FCA register. The company is registered in England and Wales under company number 09686970.
4.3
By opening an investment account with Yeeld, you will automatically become a customer of WealthKernel. Their Terms and Conditions apply to your account and are detailed below:
- WealthKernel Retail Client Terms and Conditions – click (Insert Link)
- WealthKernel ISA Manager Terms and Conditions – click (WK Folder)
- The Terms for your stocks and shares ISA (“ISA”) can be found in your ISA Manager Terms and Conditions
- Wealthkernel ISA Manager Terms and Conditions, click (WK folder)
4.4
WealthKernel Limited are your custodian. This means they are responsible for holding your cash and investments safely. They are regulated by the Financial Conduct Authority (FCA). They hold your cash and investments separately from their own (ring fenced) in accordance with the FCA’s client asset rules. Their custodian terms can be found (insert link).
CONSENT
4.5
It is important to us that you fully understand and agree to these Terms, as well as any product and service disclosures you receive. If you have any questions or require clarification, please contact us at support@yeeld.com. Unless otherwise agreed in writing, these Terms and product/service disclosures shall apply to all services we provide to you and any associated work.
If you agree to these Terms, please indicate your consent below. Your consent is required before we can provide you with our services.
By agreeing to these Terms:
- You acknowledge that you have carefully read and understood these Terms and agree that they apply to all services you receive from us.
- You elect not to receive information on every individual transaction executed on your behalf but instead receive periodic reports every three months, unless otherwise agreed.
- You authorize the transfer of information, on a confidential basis, as required under these Terms, between third parties.
- You confirm that you have read, understood, and agree to our Order Transmission Policy and Wealthkernel’s Execution Policy (https://www.wealthkernel.com/policies) concerning all transactions executed by Wealthkernel on your behalf. Furthermore, you confirm that:
  - If any of your orders may be executed outside a trading venue, we will inform you accordingly, and you expressly consent to such execution.
  - With respect to client limit orders, you expressly instruct Wealthkernel not to take measures to facilitate the earliest possible execution of unexecuted orders in a manner easily accessible to other market participants.
  - Wealthkernel may aggregate your orders with those of other clients. While Wealthkernel will act fairly, such aggregation may, in certain circumstances, be disadvantageous to you in relation to a specific order.
Representations and Warranties
You expressly understand and agree with section 10 of the Yeeld Connect terms and conditions.
Transferring funds to us
4.6
You may transfer funds from your Yeeld current account to your investment account. We only accept funds from a UK bank account that is in your name (referred to as your “Account”). Unless otherwise agreed in writing, all transfers into and out of your account will be in e-money, and payments must be made via direct debit, bank transfer, or standing order. You may also make payments through the open banking integration between our app and your banking app or website. If you choose to make a payment via open banking, the transaction will be processed by a third-party provider.
Domestic bank transfers within the UK are generally processed within three to five days, though in some cases, they may take longer. Services related to the transferred funds will only commence once the funds have been successfully received.
Funds used for investment must be wholly owned by you, with no rights held by any other individual or entity. As part of our legal and regulatory obligations concerning financial crime, we reserve the right to reject any payments if it is determined that you are not the beneficial owner of the funds.

6.1
Please refer to our fee information page for details on fees and charges yeeld.com/fees. We apply a management fee per annum published on yeeld.com/fees (inclusive of VAT where applicable) on your total assets under management invested with us. Additional taxes, costs, and charges may apply that are not levied by us. These may include, but are not limited to, fund charges, which are deducted directly by the respective fund provider.
6.2
While our fee is quoted as an annual percentage, it is deducted monthly in arrears directly from your assets under management. Fees are debited during the first week of each month. If you deposit or withdraw funds partway through a month, fees will be calculated on a pro-rata basis, meaning you will only be charged for the period your funds were invested with us during that month. A detailed breakdown of our costs and charges is available upon request. The exact amount deducted in fees can also be viewed in the Transaction History section of the app.

We will treat you as a retail client. This means that you will have the highest level of protection under the rules made by the Financial Conduct Authority (the “FCA Rules”). You will also have the right to take any complaint which you cannot settle with us to the Financial Ombudsman Service. You may at any time ask us to re-categorise you as a professional client or an eligible counterparty, but it is not our general policy to re-categorise retail clients and we can reject your request. When we refer to the FCA and the FCA Rules we also mean any regulator which may replace the FCA and the rules it may make to regulate our business.
We are covered by the Financial Services Compensation Scheme (“FSCS”) through wealth kernel. This means you may be entitled to compensation from the scheme if we cannot meet our obligations. The level of compensation depends on the type of business and the circumstances of your claim, and you are covered up to a maximum of £85,000 per person. Further details of the Financial Services Compensation Scheme are available from www.fscs.org.uk

If you have an enquiry or complaint about the Service, or simply wish to get in touch, you should contact our customer services team via our app, email (Insert email) or phone number. In the event that you have a complaint we cannot settle, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further information about the FOS is available from their website www.financial ombudsman.org.uk. Please refer to our complaints policy (www.yeeld.com/complaints) for further information on how we resolve complaints and the timeframe you can expect us to resolve your complaint. at

9.1
We may update these Terms for several reasons, including but not limited to:
- Compliance with changes in law, regulation, or rulings from the Financial Ombudsman Service.
- Adjustments in taxation affecting either our business or your account and related products.
- Requirements imposed by regulatory or tax authorities, as well as industry guidance or codes of practice.
- Evolving investment market practices, including changes in securities trading and administration that may impact your account.
- Enhancements to clarify the Terms and any other modifications that do not negatively affect you.
- Situations where fulfilling the Terms becomes impractical or impossible due to circumstances beyond our reasonable control.
- Modifications to reflect updates to our services or how they are provided.
- Revisions to applicable account charges.
- Expanding or refining the range of investments we offer.
- Enhancements to our online services driven by technological, service, or proposition improvements.
9.2
Changes that result from factors beyond our control, such as legislative amendments, or modifications that benefit you, such as service improvements, will take effect immediately. We will notify you at the next appropriate opportunity. We are not liable for any delay or failure in fulfilling our obligations if caused by events beyond our reasonable control. Such events include, but are not limited to:
- Natural disasters such as fires, earthquakes, storms, or floods.
- Explosions, nuclear incidents, or collisions.
- Acts of sabotage, riots, civil disobedience, strikes, or terrorism.
- Epidemics, national emergencies, or acts of war.
- Legal or regulatory changes imposed by governmental or regulatory bodies.
- Market conditions that affect transaction execution or settlement.
- Cyberattacks, network disruptions, or interruptions to internet or telecommunications services.
- Disruptions in essential services, including electricity and third-party service providers.
- For any material changes, we will provide written notice at least 30 calendar days before they take effect whenever possible. If advance notice is not feasible, we will notify you as soon as reasonably practicable after the change occurs.

10.1
To enable us to provide you with our services effectively, you are required to comply with certain obligations. You must agree to the terms governing our relationship and confirm that any information you provide, including within your suitability questionnaire, is accurate and not misleading. It is your responsibility to promptly notify us of any changes to the information supplied.
10.2
You must provide all necessary information and documentation required for account opening and any additional details reasonably requested to fulfill our legal, regulatory, and contractual obligations. You confirm that the investments and cash within your account portfolio are entirely owned by you and free from liens, charges, or other encumbrances. You agree not to engage in, or authorize any third party to engage in, transactions involving the investments in your account except through us. Additionally, you undertake to sign and submit any documents requested to enable us to fulfill our duties.
Specific Risks of Investments
10.3
It is essential that you understand the risks involved when making an investment. In addition to the general risks outlined in our Terms and Personal Investment Report, the following are specific risks associated with different types of assets:
10.3.1
Investments may fluctuate in value, and you may not recover the full amount invested. Financial markets and economic conditions outside our control can impact investment performance. Past performance is not necessarily indicative of future results.
10.3.2
Company equity, or shares, carries specific risks, including potential price volatility, particularly for smaller companies, whose shares may be harder to sell. Dividend payments are not guaranteed, and companies may become insolvent, rendering their shares worthless. The overall market for equities may decline, and company earnings may be volatile.
10.3.3
Overseas investments are subject to currency risk. Exchange rate fluctuations between sterling and other currencies may increase or decrease the value of your investment, independent of the performance of the asset itself.
10.3.4
It is essential that you understand the risks involved when making an investment. In addition to the gInvestments in emerging markets present additional political, regulatory, and economic risks beyond those of other international investments. These investments may be subject to sudden declines in value, difficulty in selling, or government intervention.eneral risks outlined in our Terms and Personal Investment Report, the following are specific risks associated with different types of assets:

We are committed to acting in your best interests. However, there may be situations where conflicts of interest arise, either between us and our clients or among clients. In such cases, we will notify you and obtain your consent before proceeding with any relevant transactions. We will also outline the steps taken to ensure fair treatment.
Our compliance department is responsible for maintaining control structures and procedures to comply with all applicable laws, regulations, and industry standards. We will not knowingly act in a way that disadvantages our clients and will take reasonable measures to manage any conflicts of interest fairly.

In providing our services, we may receive certain minor non-monetary benefits, provided they enhance the quality of service we deliver, are proportionate, and do not impair our ability to act in your best interests. Such benefits may include:
- General or personalized information related to financial instruments or investment services.
- Written material commissioned by issuers to promote new securities offerings, where appropriately disclosed and made widely available.
- Participation in training events, conferences, and seminars about specific financial instruments or services.
- Modest hospitality provided during business meetings or industry events.
- Research received during an evaluation trial period, provided no payments are made during or after the trial, and certain conditions are met.

We are required by anti-money laundering regulations to verify your identity, assess the nature and purpose of our business relationship, and keep the information we hold up to date. To comply with these obligations, we use electronic identity verification systems at the start and throughout our engagement with you.
Your personal information may be shared with third-party agencies that operate identity verification services. Additionally, we will verify your bank account details, which may involve sharing personal and financial information with these third parties. Their services may compare your data against bank records, electoral roll information, UK Companies House data, bankruptcy and insolvency registers, and other publicly available sources.
We are unable to provide services to you until you have successfully passed our money laundering checks.

We are committed to providing our services with reasonable skill, care, and diligence in accordance with these terms. As long as we do so, we do not accept liability for any loss, including the loss of potential gains, that may arise from the execution of our services on your behalf.
We do not provide legal, tax, or accounting advice, nor do we accept liability in relation to these matters. Your tax treatment depends on your individual circumstances and may be subject to change.
Nothing in these terms limits or excludes our liability for fraud, death, or personal injury caused by our negligence or that of our employees.

We respect your statutory rights. After opening an account and agreeing to invest with us, you have the right to cancel your investment within specified cancellation provided in WK retail terms and conditions period by providing written notice to us.
If you exercise your right to cancel within this period, we will sell your investments and return the proceeds to you. We will process the sale within a reasonable time frame, subject to market conditions and external factors beyond our control.
If the value of your investment has declined, you may not receive the full amount originally invested. Additionally, you remain responsible for any costs incurred on your behalf in relation to the sale of your investments.

Either party may terminate the provision of services at any time without penalty. If you wish to terminate, you must provide written notice, and termination will take effect upon receipt of such notice.
Upon termination, unless otherwise agreed, we will sell your investments and return the proceeds to you. This will be done within a reasonable time, subject to market conditions and external factors beyond our control.
If you terminate a Stocks and Shares ISA by selling the investments within it, the tax-free status of the ISA will be lost.
If the value of your investments has fallen, you may not recover the full amount initially invested. Additionally, payments already made to us are non-refundable.

Transferring funds to us
When you make your first investment, we will confirm our instruction to you in writing, typically via email/yeeld app chat feature.
Transfers
Unless otherwise agreed in writing, all transfers into and out of your account will be in e-money, and payments must be made by direct debit or bank transfer.
Multiple Account Holders
If an account is held jointly by more than one individual, all account holders are jointly responsible for compliance with obligations, and each is fully liable for any breaches. Notices provided to one account holder will be deemed to be provided to all, and we may act on the instructions of any one account holder.
Deceased Account Holders
In the event of the account holder’s death, we will suspend taking instructions in relation to the estate, though we may continue managing the account in accordance with prior instructions. We reserve the right to make payments to HMRC in relation to inheritance tax. Further instructions will only be accepted upon receipt of a valid grant of representation from a court.
Assignment and Transfer of Rights
You may not assign or transfer any rights or responsibilities relating to your account.
Third-Party Rights
Unless explicitly agreed otherwise, no third party has any rights under this agreement to enforce its terms.
Entire Agreement
These terms along with Yeeld Connect terms and conditions represent the complete and final agreement between the parties, superseding any prior agreements or arrangements. Neither party has entered into this agreement based on representations or statements not expressly included within it. Any remedies for misrepresentation or breach are limited to breach of contract, except in cases of fraud or fraudulent misrepresentation.
Closing Comment
These Terms apply to all investments you make with us and provide information about the manner in which we deliver our services to you. Your account with us, as well as any matters or disputes related to these Terms, shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales. These Terms and all communications between us shall be in English.
If you have any questions or if any part of these Terms is unclear, please contact us at support@yeeld.com or call 02080505813. Unless we agree otherwise in writing, these Terms shall apply to all services we provide to you and any associated work.
General provisions & applicable law
Please refer to section 17 of the Yeeld Connect terms and conditions.

An explanation of the relationship between WealthKernel and you.
You have a relationship with WealthKernel because have an account(s) (your “Account”) with Yeeld Investments Ltd, a company incorporated in England and Wales under the company number: 15775018 and whose registers office is Level 18 Bank Street, London, England, E14 5NR (your “Introducer”). Yeeld Investments Ltd is an appointed representative, Firm Reference Number: 1019161, of WealthKernel Limited. WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number: 723719.
By agreeing to these terms, you acknowledge that you have received them and read them carefully, acknowledging that they will apply to the investments you make with your Introducer through WealthKernel.
In this Schedule, unless the context otherwise requires: references to clauses are to clauses of this Schedule; the singular includes the plural and vice versa; “person” denotes any person, partnership, corporation or other association of whatever nature; and any references to any directive, statute, statutory instrument or regulations shall be references to such directive, statute, statutory instrument or regulations as from time to time amended, re-enacted or replaced and to any codification, consolidation, re-enactment or substitution thereof as from time to time in force and any reference to the Financial Conduct Authority (the “FCA”) and rules made by it shall include its successor as regulator and rules made by the successor as regulator in substitution for those rules. References to any rules by number will include references to the corresponding rules (if any) made by the successor.
In these Schedule references to any law, statute or statutory provision will include any subordinate legislation made under any of them and will be construed as references to such statute, statutory provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time. For the avoidance of doubt, any such references include references to the preservation, continuation of effect, conversion, or incorporation of any of them into the law of England and Wales, Scotland and Northern Ireland, whether by the European Union (Withdrawal) Act 2018 or any other legislation relating to the withdrawal of the UK from the EU.
Headings are for convenience only and have no bearing on the interpretation of these terms.

1.1
WealthKernel Limited, company number 09686970, registered office 41 Luke Street,
1.2
Agreement. You need to understand that this means you will be both a customer of your Introducer and a customer of WealthKernel.
1.3
WealthKernel is authorised and regulated by the FCA which is at 12 Endeavour Square, London E20 1JN. Its Firm Reference Number is 723719.
1.4
In consideration of WealthKernel making their services available to you, you agree that:
- 1.
  Your Introducer is authorised to enter into the WealthKernel Agreement on your behalf as your agent;
- 2.
  You are bound by the terms of the WealthKernel Agreement as summarised in this Schedule and acknowledge that the WealthKernel Agreement constitutes a contract between you and your Introducer and also between you and WealthKernel;
- 3.
  Your Introducer is authorised to give instructions to WealthKernel on your behalf and to provide information concerning you to WealthKernel and WealthKernel shall be entitled to rely on any such instructions or information without further enquiry;
- 4.
  WealthKernel is authorised to hold cash and investments on your behalf and is authorised to transfer cash or investments from your Account to meet your settlement or other obligations to WealthKernel.
1.5
WealthKernel will not provide you with investment advice nor is responsible for any investment advice given to you by your Introducer or any third party.

2.1
WealthKernel shall only accept instructions concerning your Account from your Introducer and not directly from you, unless a separate specific agreement has been made relating to instructions, (including such further mandate and/or indemnities as WealthKernel may require). Unless your Introducer notifies WealthKernel in good time in writing to the contrary to prevent the processing of any instructions, WealthKernel shall be entitled to rely upon and act in accordance with any instruction which WealthKernel believes in good faith to have been given by your Introducer on your behalf. WealthKernel reserves the right to take such action as WealthKernel considers appropriate, in accordance with the WealthKernel Agreement. WealthKernel will not be required to verify or clarify any instruction received unless WealthKernel believes this is needed for complying with its obligations. WealthKernel will not be responsible for any delays or inaccuracies in the transmission of any instructions or other information due to any cause outside WealthKernel ’s reasonable control.
2.2
WealthKernel may, in its absolute discretion, refuse to accept any order or other instruction for your Account held through your Introducer. WealthKernel will advise your Introducer of the reason for its decision unless prevented from doing so by law, Court order or instruction by the FCA.
2.3
You should direct all enquiries regarding your Account to your Introducer and not to WealthKernel.
2.4
Any communications (whether written, oral, electronic, or otherwise) between you and WealthKernel shall be in English.

3.1
Your Introducer is the agent of each Customer in its dealings with WealthKernel. Under the WealthKernel Agreement, WealthKernel has a direct contractual relationship with the Customer for the provision of (i) custody and trading services, (ii) investment management services and (iii) discretionary management services (the “Services”).
3.2
In providing the Services, WealthKernel will treat you as a retail client. This means that you will have the highest level of protection under the rules and guidance provided by the Financial Conduct Authority (“FCA”). It is open to you to request a different client categorisation to the one which WealthKernel has given you, but WealthKernel may, in its sole discretion, reject any such request. These Services depend on you retaining your Introducer. However, should your relationship with your Introducer end for reasons outside your control, WealthKernel will ensure that investments made using the Services are protected, and contact you regarding next steps. WealthKernel will use your name and contact details (in particular, your telephone number, email and/or postal address) for this purpose.
3.3
Your Introducer will share your contact details with WealthKernel in connection with the Services, as well as such personal details as may be required to allow WealthKernel to comply with relevant UK law, including the anti-money laundering and counter-terrorist financing regulations.
3.4
WealthKernel collates and processes your data to enable us to fulfil the services listed in this Agreement. For further details about processing of your personal information, please see WealthKernel Privacy Policy available at www.wealthkernel.com.
3.5
To be eligible to hold an Account and receive the Services, you must be a resident of the UK for tax purposes. WealthKernel shall treat the address which you provide your Introducer when signing up for the Services as your permanent residential address for Tax residency purposes.
3.6
Please note that neither WealthKernel nor its employees provide, nor do accept responsibility for, legal, tax or accounting advice in relation to the Services.
3.7
All communications in relation to the Services will be your Introducer’s responsibility. However, WealthKernel reserves the right to contact any Customer directly and obtain instructions or information from them if WealthKernel reasonably determines, in good faith, that such action is necessary to protect the interests of the Customers or WealthKernel.

4.1
To the extent relevant to the Services, you must comply with the following obligations:
- 1.
  confirm that you have not supplied your Introducer with information in your suitability questionnaire -if applicable- or otherwise which is inaccurate or misleading;
- 2.
  notify your Introducer promptly of any change to your information previously supplied;
- 3.
  supply your Introducer with all information, documentation or copy documentation that WealthKernel requires in order to allow WealthKernel to carry out its client onboarding procedures;
- 4.
  provide your Introducer with any additional information which WealthKernel may reasonably require in order that it can fulfil its legal, regulatory and contractual obligations;
- 5.
  confirm that the investments and cash within your Account are within your complete ownership and free from all liens, charges and any other encumbrances;
- 6.
  ensure the safe keeping of any passwords or security credentials to the Account and not deal, nor authorise anyone else to deal in the investments in your Account ;and
- 7.
  undertake to sign and/or produce, by the time your Introducer ask you to, any documents WealthKernel may need to enable it to carry out its duties on your behalf.

5.1
Contributions into your Account can be made by bank transfer, direct debit (“Direct Debit Service”), or any other method you may be advised from time to time. It is not accepted credit or prepaid cards as payment methods.
5.2
We will only accept payments into your Account in GBP, EUR or USD from a UK bank account or European bank account, or from a provider regulated and authorised under the Payment Services Regulations 2017 as amended from time to time (“Payment Services Regulations”).
5.3
WealthKernel reserves the right to reject any payments to your Account for any reason it determines including but not limited to the prevention of money laundering and counter-terrorist funding.
5.4
WealthKernel reserves the right in respect of any payment to your Account to
- 1.
  impose a minimum amount, maximum amount and frequency for direct debit payment instructions or another payment facility which can vary from time to time;
- 2.
  suspend the operation of the mandate or collection of payments;
- 3.
  withdraw the Direct Debit Service or other payment service to your Account.
5.5
When you make a payment by direct debit, your payment will be processed by an authorised third party that is subject to the Payment Services Regulations. These payments typically take 3 business days to reach WealthKernel (with a maximum of 7 business days), during which time the money is held by the relevant authorised service provider in an account protected by the relevant regulations.
5.6
If a direct debit payment is cancelled or rejected after the monies have been received, the payment will be returned, and the monies removed from your Account. This may require us to sell investments in your Account to the value of the original payment.

6.1
WealthKernel will register your investments in the name of its nominee WealthKernel Nominee Limited (“WealthKernel Nominee”). WealthKernel Nominee will hold onto your investments on your behalf, and you will be their beneficial owner.
6.2
All investments held in custody will be pooled and allocated between Customers in accordance with the FCA Rules. Accordingly, individual entitlements may not be identifiable by separate certificates, documents of title or entries on the issuers register. In the event of an irreconcilable shortfall following a default by any sub-custodian or any third party holding or delivering your investments, you may not receive your full entitlement and you may share in any shortfall on a pro rata basis with other Customers. If you need more information on this, please let WealthKernel know through your Introducer.
6.3
WealthKernel will be responsible for receiving and claiming dividends payments to be credited to your Account. WealthKernel will also credit any other payments received for your interest to your Account. All dividends or payments credited to your Account will be net of any withholding tax and other deductions required to be made by WealthKernel and/or the payee in accordance with applicable legal or regulatory requirements. WealthKernel will provide details of all such deductions required to be made by WealthKernel and will pass on such information in relation to such deductions by others as WealthKernel may receive. Your Introducer will be responsible for any costs and expenses WealthKernel may incur in receiving and claiming dividends, interest payments and any other payments. WealthKernel, WealthKernel Nominee and any relevant sub-custodian will not be responsible for reclaiming any withholding tax and other deductions. In the event US source income credited to your Account, these will carry a 30% of withholding tax (NRA withholding) and other deductions required to be made by WealthKernel and/or the payee in accordance with applicable legal or regulatory requirements.
6.4
WealthKernel shall not be responsible for informing you or your Introducer of any Corporate Actions or events concerning investments held in custody including take over offers, capital reorganisations, company meetings, conversion or subscription rights but will nevertheless do so, so far as reasonably practicable. WealthKernel shall be entitled to apply a default response, as determined in its reasonable discretion, to Corporate Actions.
6.5
WealthKernel may liquidate your investments and pay the money to charity, in accordance with the FCA Rules, if WealthKernel does not hear from you through your Introducer in relation to your investments for at least twelve years. Where WealthKernel has done so your Introducer undertakes to pay you a sum equal to the value of the asset at the time it was liquidated or paid away, should you claim an asset in the future.
6.6
WealthKernel may appoint agents, nominees, and sub-custodians (whether in the United Kingdom or overseas), to hold investments in your Account. WealthKernel may also appoint sub-custodians (including sub-custodians overseas) to hold investments for your Account on such terms as WealthKernel considers appropriate.
6.7
WealthKernel will exercise due skill, care, and diligence in the selection and monitoring of agents, nominees and sub-custodians. WealthKernel will be responsible for the acts and omissions of WealthKernel Nominee, however, in the absence of its fraud or wilful default, WealthKernel shall not be responsible for the default of any agents, nominees and sub-custodians, securities depository, intermediate broker, clearing or settlement system or participant in such a system. In the case of any investments held overseas, there may be different settlement, legal and regulatory requirements in overseas jurisdictions from those applying in the United Kingdom and there may be different practices for the separate identification of investments.
6.8
Your investments might be held by an overseas sub-custodian appointed by WealthKernel. If this is the case your investments might be registered in the name of the overseas sub-custodian. Before this occurs WealthKernel will take reasonable steps to determine that it is in your best interests for this to happen and that it is not practical for your Introducer to do otherwise, because of the nature of applicable law or market practice. When taking these steps WealthKernel will make adequate investigations of the overseas jurisdiction by reference to laws and regulations.
6.9
WealthKernel will only allow your investments to be held by an overseas sub custodian in an overseas jurisdiction that regulates and supervises the safekeeping of investments for another person who is subject to such regulation and supervision, subject to clause 6.10 below.
6.10
Your investments might be held by an overseas sub-custodian appointed by WealthKernel. If this is the case your investments might be registered in the name of the overseas sub-custodian. Before this occurs WealthKernel will take reasonable steps to determine that it is in your best interests for this to happen and that it is not practical for your Introducer to do otherwise, because of the nature of applicable law or market practice. When taking these steps WealthKernel will make adequate investigations of the overseas jurisdiction by reference to laws and regulations.

7.1
Any identifiable money (in any currency) received by WealthKernel for your Account o (“Client Money”) will be received and held by WealthKernel in accordance with the FCA Rules detailed in the Client Asset Sourcebook. Client Money will be pooled in an omnibus Client Money account with an approved banking institution (“Approved Bank”) or a qualifying money market fund selected by WealthKernel in accordance with the FCA Rules. Alternatively, WealthKernel may hold Client Money in an authorised central counterparty.
7.2
In the event of an irreconcilable shortfall in the omnibus Client Money account following a default of an Approved Bank or any third party holding Client Money (such as a clearing house, money market fund, settlement or money transfer system) you may not receive your full entitlement and may share in any shortfall on a pro rata basis with other affected Customers. We will inform you if any money in your Account is affected in this way.
7.3
Any money held in a qualifying money market fund will not be held in accordance with the FCA requirements for holding client money. In accepting these terms you provide consent to the placement of Client Money in a money market fund. These will be held in the same way as custody assets (see Clause 6 above).
7.4
WealthKernel does not pay interest on Client Money.
7.5
You agree that WealthKernel will cease to treat as Client Money any unclaimed balances and will pay these sums to charity, after a period of six years provided that WealthKernel has otherwise taken reasonable steps to trace you and return any balance to you. WealthKernel will nevertheless make good any subsequent valid claim against such balances.
7.6
In the event of WealthKernel’s insolvency your money, by virtue of having been separated from our assets and held in a Client Money account, will not be available to our creditors. However, should a third party with whom your money has been deposited default the following may happen:
- 1.
  UK bank accounts: If your money has been deposited in a UK bank account it will typically be held in a pooled account with other client’s money. If the third party bank defaults and there is a shortfall that cannot be met, then you may have to share in the loss according to the proportion of the funds attributable to you in the pooled account.
- 2.
  Non-UK bank accounts: If your money has been deposited in a non-UK bank account you face the same risk of loss as you would for a UK bank account. Additionally the laws of that country might be different from the laws and regulations in the UK. Your money might be less secure and might be treated differently than it would have been treated if it had been held in a UK bank account.
- 3.
  Money market funds: If your money is held in one or more money market funds it will typically be held in a pooled account with other clients’ money. If the fund(s) default and there is a shortfall, you may have to share in the loss on a pro rata basis. In addition, you may be subject to the laws of the country in which the money market fund is domiciled, which may be different to the laws of the UK.
- 4.
  Other third parties: If your money has been passed on to another third party there is a risk that you could suffer financial loss if that third party defaults. These third parties will not always be able to keep your money separate from their money. This means that if they become insolvent WealthKernel will only have an unsecured claim against them on your behalf. This means that they might not be able to pay WealthKernel enough money to cover all Customer’s unsecured claims.
7.7
Your Introducer will notify you as soon as possible should your Account balance fall to the point where the charges are greater than the credits.

8.1
WealthKernel will provide a service with investment options on a non-advised basis(“Execution-only service”).
8.2
In the provision of the Execution-only service, WealthKernel does not therefore check whether investments you select are suitable or appropriate for you.
8.3
Any money held in a qualifying money market fund will not be held in accordance with the FCA requirements for holding client money. In accepting these terms you provide consent to the placement of Client Money in a money market fund. These will be held in the same way as custody assets (see Clause 6 above).

9.1
WealthKernel will provide a portfolio management service (“Discretionary Management Service”) where WealthKernel will manage your investments on a discretionary basis. This means that WealthKernel will manage investments in your Account in accordance with the investment mandate selected.
9.2
You will provide your Introducer with personal information so that WealthKernel can first determine if investing using our Discretionary Management Service is suitable for you. If you are unsure or feel that your needs go beyond the scope of the Discretionary Management Service, you should obtain independent financial advice before using our Discretionary Management Service.
9.3
Any money held in a qualifying money market fund will not be held in accordance with the FCA requirements for holding client money. In accepting these terms you provide consent to the placement of Client Money in a money market fund. These will be held in the same way as custody assets (see Clause 6 above).
9.4
In the event of WealthKernel’s insolvency your money, by virtue of having been separated from our assets and held in a Client Money account, will not be available to our creditors. However, should a third party with whom your money has been deposited default the following may happen:
- 1.
  UK bank accounts: If your money has been deposited in a UK bank account it will typically be held in a pooled account with other client’s money. If the third party bank defaults and there is a shortfall that cannot be met, then you may have to share in the loss according to the proportion of the funds attributable to you in the pooled account.
- 2.
  Non-UK bank accounts: If your money has been deposited in a non-UK bank account you face the same risk of loss as you would for a UK bank account. Additionally the laws of that country might be different from the laws and regulations in the UK. Your money might be less secure and might be treated differently than it would have been treated if it had been held in a UK bank account.
- 3.
  Money market funds: If your money is held in one or more money market funds it will typically be held in a pooled account with other clients’ money. If the fund(s) default and there is a shortfall, you may have to share in the loss on a pro rata basis. In addition, you may be subject to the laws of the country in which the money market fund is domiciled, which may be different to the laws of the UK.
- 4.
  Other third parties: If your money has been passed on to another third party there is a risk that you could suffer financial loss if that third party defaults. These third parties will not always be able to keep your money separate from their money. This means that if they become insolvent WealthKernel will only have an unsecured claim against them on your behalf. This means that they might not be able to pay WealthKernel enough money to cover all Customer’s unsecured claims.
9.5
WealthKernel will provide you through your Introducer with the required information to allow you keep track of the Discretionary Management Service performance.

10.1
When providing the Services, WealthKernel will use its best efforts, in accordance with its Order Execution Policy. For an explanation of how transactions are executed on your behalf, please see WealthKernel’s Order Execution Policy available at www.wealthkernel.com.
10.2
This sets out how WealthKernel ensures that, when executing transactions on your behalf, all sufficient steps are taken to obtain the best possible result for you on a consistent basis, taking into account relevant factors, including: price, cost, speed, likelihood of execution and settlement, size, nature or any other consideration relevant to the execution of your order.
10.3
This sets out how WealthKernel ensures that, when executing transactions on your behalf, all sufficient steps are taken to obtain the best possible result for you on a consistent basis, taking into account relevant factors, including: price, cost, speed, likelihood of execution and settlement, size, nature or any other consideration relevant to the execution of your order.
10.4
Furthermore, you confirm that:
- 1.
  your orders may be executed by a third-party broker other than WealthKernel;
- 2.
  your orders may be executed outside of a regulated market, multilateral trading facility or organised trading facility, and by accepting this agreement, you expressly consent to the execution of your orders in such circumstances;;
- 3.
  WealthKernel has your express instruction not to take measures to facilitate the earliest possible execution of any unexecuted orders in a manner that is easily accessible to other market participants; and
- 4.
  WealthKernel may aggregate your order with those of other clients. Whilst WealthKernel will act fairly, the effect of this aggregation may work to your disadvantage in relation to a particular order.

13.1
Below are set out the general risks involved when investing:
- 1.
  Insolvency risk: is the risk of losing (part of) the investment when the issuer of the asset defaults.
- 2.
  Price risk: is the risk of a decline of an investment, mainly influenced by the performance of the issuer of the asset.
- 3.
  Market fluctuation and volatility: is the risk of losing (part of) the investment due to market circumstances and factors that affect the overall performance of the financial markets.
- 4.
  Geographic risk: is the risk of losing (part of) the investment due to the political and economic instability of the country in which the company you invested in is established and/or active or where a bond has been issued.
- 5.
  Inflation and interest rate risk: is the risk that inflation and interest rates undermine the investment returns and cause a decline in purchasing power.
- 6.
  Liquidity risk: is the risk of limited ability to buy or sell an investment that could lead you to run the risk of being unable to sell your investment or being unable to do so for a reasonable price.
- 7.
  Currency risk: this risk occurs when you invest in other currencies than GBP, as if the exchange rate of the other currency compared to GBP changes, this will impact the value of your investment.
- 8.
  Timing risk: this risk occurs when your order is aggregated with other orders and executed during an execution window, as due to the inherent nature of a moving market, it is likely that the execution price will differ from the price at the moment of instructing the order.
- 9.
  Legal risk: is the risk of legal actions or changes, including those taken by governments or regulators, that undermines the value of an investment, and the ability to sell it.
- 10.
  Service interruption risk: is the risk of not being able to submit orders or your order being cancelled due to an interruption of the Services caused by a market issue, and external provider or our own systems.
13.2
In addition to the above, below are set out the specific risks of investing in fractional shares:
- 1.
  Rounding: WealthKernel rounds all fractional holdings to four decimal places. Rounding may also affect your ability to be credited for cash dividends, stock dividends and stock splits. For example, WealthKernel does not credit cash dividends under 0.01 GBP. WealthKernel reserves the right to modify in the future the number of decimal places so that the minimum fractional holding for any investment may increase.
- 2.
  Transfer of fractional shares: fractional shares are not transferable. If you close your Account, the fractional shares held in your Account will need to be liquidated.
13.3
In addition to the above, collective investments such as Exchange Traded Funds (ETFs) carry their own specific risks that need to be reviewed by you in their Key Information Document.
13.4
You should also consider that your liability to tax depends on your personal circumstances, and independent advice should be sought if required.
13.5
If any of the risks outlined above are unclear or you would like to discuss the risks you face in further detail, please contact your Introducer.

14.1
As As continuing security for the performance of your obligations pursuant to the terms of the WealthKernel Agreement including, without limit, the payment of all sums due to WealthKernel by you, or through your Account, you agree to grant WealthKernel to the extent permitted under applicable law or regulation a pledge, lien and right of set-off over and in respect of, all and any investments, documents of title to property, documents representing property and all money, investments and other assets of any nature held by or subject to the control of WealthKernel (its nominees and sub-custodians) for your account (including, without limitation, the benefit of all contractual rights and obligations and any proceeds of sale), to recover its costs, charges and any other sums incurred in relation to the provision of the Services, including as appropriate to realise sell, charge, pledge, deposit, borrow against or otherwise deal the cash or assets within your Account to meet those costs charges and other sums.
14.2
WealthKernel shall have, to the greatest extent permitted by law and the FCA Rules, all of the rights of a secured party with respect to any money or other assets charged to it and you confirm that you will, at the request of WealthKernel, take such action as may be required to perfect or enforce any security interest and each irrevocably appoints WealthKernel as their attorney to take any such action on their behalf.
14.3
You represent and warrant to WealthKernel that you are the sole and beneficial owner of all money, investments or other assets of any nature transferred to or held by WealthKernel their nominees and sub-custodians or the same are transferred to or held by WealthKernel their nominees and sub-custodians with the legal and beneficial owner's unconditional consent and, in any event, are and will be transferred to or held by WealthKernel their nominees and sub-custodians free and clear of any lien, charge or other encumbrance and that you will not charge, assign or otherwise dispose of or create any interest therein.
14.4
Provided WealthKernel has not been negligent, fraudulent or wilful default, WealthKernel shall have no liability to you for any cost, loss, liability and expense, including without limit any loss of profit or loss of opportunity incurred or suffered by you in consequence of any exercise by WealthKernel of any right or remedy under this clause and any purchase, sale, or other transaction or action that may be undertaken by WealthKernel shall be at such price and on such terms as WealthKernel shall, in its absolute discretion, determine.
14.5
In exercising any right or remedy pursuant to this clause, WealthKernel is authorised to combine accounts, effect such currency conversions and enter into such foreign exchange transactions with, or on behalf of, you, at such rates and in such manner as WealthKernel may, in its absolute discretion, determine.

15.1
Nothing in the terms set out in this Agreement excludes or restricts any liability of WealthKernel resulting from:
- 1.
  death or personal injury; or
- 2.
  fraud or wilful default of WealthKernel.
15.2
Subject to clause 15.1, WealthKernel shall not in any event be liable for loss of profits, loss of opportunity, loss of business, loss of savings, loss of goodwill, claims by third parties, loss of anticipated savings (whether direct or indirect) or for any type of special, direct, indirect or consequential loss (or the loss of an opportunity to gain) howsoever caused, even if caused by WealthKernel negligence and/or breach of contract and even if such loss was reasonably foreseeable or WealthKernel had been advised of the possibility of the Customer incurring the same.
15.3
In particular, WealthKernel is not liable for
- 1.
  death or personal injury; or
- 2.
  fraud or wilful default of WealthKernel.

16.1
WealthKernel will always endeavour to act in your best interests as our client. However, circumstances can arise where WealthKernel or one of its other clients may have some form of interest in business being transacted for you.
16.2
WealthKernel or its associates may provide services or enter into bargains in relation to which WealthKernel, or its associates, has, directly or indirectly, a material interest or a relationship of any description with a third party which may involve a conflict of interest or potential conflict of interest with you. WealthKernel or any of its associates may, for example:
- 1.
  for its interests be the counterparty to a transaction that is executed by WealthKernel (whether or not involving a mark-up or a mark-down by WealthKernel or its associates);
- 2.
  for its interests have a (long or a short) position in the investments to which any of your instructions relate; or
- 3.
  for its interests be connected to the issuer of the investment to which any instructions relate.
16.3
WealthKernel may receive remuneration from fund managers or Approved Banks in connection with WealthKernel providing services to them. These payments are calculated by reference to the agreement WealthKernel has with that person. If that means there will be a deduction in the value of your Account, that deduction will be disclosed to you as set out in the FCA Rules.
16.4
WealthKernel may as part of the provision of the Services receive acceptable minor-monetary benefits.
16.5
WealthKernel has adopted conflict of interest policies in accordance with the FCA’s requirement for authorised firms to pay due regard to the interests of their Customers, treat them fairly and manage conflicts of interest fairly, both between themselves and their Customers and between different Customers.
16.6
You acknowledge that neither WealthKernel nor any of its associates is required to disclose or account to you for any profit made as a result of acting in any manner described above, except as set out in the FCA’s then current rules.

17.1
In the event of any complaint regarding WealthKernel ’s services you should contact in writing by email to complaints@wealthkernel.com.
17.2
WealthKernel will, as soon as is practicable, investigate the matter with any employees who may be directly concerned to determine the appropriate course of action. After investigating WealthKernel will write to you detailing the results of the investigation and offering, where appropriate, redress.
17.3
If WealthKernel does not deal with your complaint to your satisfaction, you can refer it to the Financial Ombudsman Service. This does not prevent you from taking legal proceedings. The Financial Ombudsman Service’s contact details are:
Financial Ombudsman Service
Exchange Tower
London E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
17.4
WealthKernel will consider a complaint to be closed in any of the following circumstances:
- (a)
  If at any time a complainant has accepted in writing an offer of redress or has written to WealthKernel confirming that he/she is satisfied with WealthKernel ’s response to the complaint (or simply confirms in writing that he/she wishes to withdraw the complaint). The Head of Compliance will write to the complainant acknowledging receipt, making redress (if appropriate) and confirming that the complaint has been closed; or
- (b)
  If you have not replied to an initial or interim letter offering redress having been invited to do so within eight weeks of the date of the letter and such offer of redress has been made, or set aside for you to claim if it cannot be made because you have not replied.

18.1
WealthKernel does not charge you directly for their Services, rather WealthKernel provides the Services on the basis that your Introducer pays their fees on your behalf from your Account.
18.2
In the event of non-payment or late payment of fees, you agree that WealthKernel may use, sell, retain or set-off assets held on your behalf. WealthKernel will only exercise this right if WealthKernel has asked your Introducer for payment in writing and the sum is outstanding for 30 calendar days from the date of our request.

20.1
WealthKernel will always honour your statutory rights. After agreeing to invest with your Introducer, you are still entitled to cancel your investment for up to 14 calendar days after having opened your Account (the “Cancellation Period”). This is done by sending a written notice of the cancellation to the Introducer.
20.2
If you cancel your investment within the Cancellation Period, WealthKernel will sell your investments and return the money from any sale to you. WealthKernel will sell your investments within 2 business days (on which the relevant markets are open) of receiving the cancellation instruction, subject to circumstances beyond our control.
20.3
Please be aware that if the value of your investment(s) has fallen you will not get back the full amount you invested. You will also be liable for any costs to be charged by your Introducer in order to sell the investments.

21.1
WealthKernel may amend these terms at any time. If you object to any of these amendments to these terms, such amendments will not be binding on you, but your Account will be suspended with immediate effect and move to close your Account as soon as reasonably practicable. Any amended version of this terms will supersede any previous version of the agreement entered into WealthKernel and you.
21.2
Changes to the terms of this Schedule may take place for the following reasons:
- 1.
  Changes to relevant law or regulation, or a decision of the Financial Ombudsman Service.
- 2.
  Changes to the way WealthKernel are taxed (including the requirement to pay any government or regulatory levy), or you and your product are taxed.
- 3.
  Changes required by any regulatory or tax authority or industry guidance or codes of practice.
- 4.
  Changes in the way investment markets work, including changes in investment/securities dealing or administration which may affect your Account.
- 5.
  To make the terms easier to understand and any other changes that are not detrimental to you.
- 6.
  If it becomes impossible or impractical, in WealthKernel’s reasonable opinion, to carry out any of the terms as a result of circumstances beyond WealthKernel’s reasonable control.
- 7.
  To reflect changes to the Services or the manner in which WealthKernel provides them to you.
- 8.
  To reflect changes to the level of charges applicable to your Account.
- 9.
  To reflect changes to the range of investments available to you from time to time.
- 10.
  To reflect improvements to the Services.
21.3
Changes to the terms of this Schedule which are due to reasons outside WealthKernel’s control (e.g. for the purposes of complying with regulatory requirements) or are not detrimental to you (e.g. improvements to the Services) will take effect immediately and WealthKernel will notify you at the next appropriate opportunity. WealthKernel will not be liable to you for any failure or delay in performing its obligations under this Schedule if such failure or delay is due to any cause outside its reasonable control. Events outside our reasonable control include, but are not limited to:
- 1.
  Acts of God, fire, earthquake, storm or flood.
- 2.
  Explosion, nuclear accident or collision.
- 3.
  Sabotage, riot, civil disobedience, strikes, terrorism.
- 4.
  Epidemic, national emergency (whether in law or fact), or act of war.
- 5.
  Any change to the law or regulation of a governmental or regulatory body.
- 6.
  Market conditions affecting the execution or settlement of transactions in respect of your Account.
- 7.
  Any targeted network attack or interruption of the internet or other telecommunications service.
- 8.
  Loss of supply of essential services including electrical power and third party services. Any other cause beyond our reasonable control which prevents WealthKernel administering your Account for a given period of time.
21.4
Otherwise, your Introducer will notify you about any material changes at least 30 calendar days before a change becomes effective and where this is reasonably possible. You will be deemed to accept and agree to any and all amendments notified to you unless you notify your Introducer otherwise within such period.
21.5
If it is not, your Introducer will write to you at the earliest opportunity after the change has taken place.

22.1
Your relationship with WealthKernel will terminate if you close your Account.
22.2
If for whatever reason your Introducer’s relationship with WealthKernel ends, your Introducer will tell you about any arrangements with another service provider and will tell you what that means to you and your Account will be closed.
22.3
If you do not accept the option to transfer to another service provider and your funds cannot be returned to you for any reason, WealthKernel will charge you £2 per account, per month, adjusted by Consumer Price Index ( hereinafter, “CPI”) annually.
22.4
Additionally, WealthKernel may terminate or suspend the Services in exceptional circumstances. Exceptional circumstances include the following:
- 1.
  if WealthKernel has good reason to suspect that you are behaving fraudulently or otherwise criminally;
- 2.
  if you have not given your Introducer any information WealthKernel needs, or WealthKernel has good reason to believe that information you have provided is incorrect or not true;
- 3.
  if you have not given your Introducer any information WealthKernel needs, or WealthKernel has good reason to believe that information you have provided is incorrect or not true;
- 4.
  if WealthKernel has good reason to believe that continuing to provide the Services to you could damage WealthKernel’s reputation or goodwill;
- 5.
  if you've been declared bankrupt; or
- 6.
  if WealthKernel has to do so under any law, regulation, court order or supervisory authority instruction.
22.5
WealthKernel may also decide to terminate or suspend your Account for other reasons. WealthKernel would contact you through your Introducer at least 30 business days before WealthKernel does this.

23.1
WealthKernel is required to and will observe and apply the requirements of the law of England applicable to the provision of the Services under the WealthKernel Agreement. Notwithstanding the foregoing, WealthKernel’s obligations to you shall be limited to those set out in this Schedule and WealthKernel shall not owe any wider duties of a fiduciary or any other nature to you.
23.2
Requests for paper statements of transactions carried out or a valuation of your account(s) will be billed at £15 per statement, per account adjusted for CPI annually.
23.3
If you die, WealthKernel will suspend taking instructions in relation to your estate. This means that WealthKernel will continue to manage your Account in accordance with any instructions you have given WealthKernel so far. WealthKernel also reserves the right to exercise our absolute discretion to make payments to HMRC to help you deal with inheritance tax. Otherwise, WealthKernel will only take further instructions once WealthKernel has been presented with a valid grant of representation from a court.
23.4
No person other than you and your legal representatives shall be entitled to enforce these terms set out in this Schedule in any circumstances. You may not assign or transfer any of your rights or responsibilities in relation to your Account with WealthKernel.
23.5
Any failure by WealthKernel (whether continued or not) to insist upon strict compliance with any of the terms set out this Schedule shall not constitute nor be deemed to constitute a waiver by WealthKernel of any of its rights or remedies.
23.6
These terms set out in this Schedule shall be governed by English law and you hereby irrevocably submit for the benefit of WealthKernel to the non-exclusive jurisdiction of the courts of England and Wales.

Name of the account provider: Yeeld Financial Services LTD
Account name: Yeeld Companion
Date: 1st March 2025
This document informs you about the fees for using the main services linked to the payment account. It will help you to compare these fees with those of other accounts.
Fees may also apply for using services linked to the account which are not listed here. Full information is available in [specify names of the relevant pre-contractual and contractual documents].
A glossary of the terms used in this document is available free of charge.

Service

Fee

General account services

Maintaining the account

£4.99 per month or £49.99 per year.

Payments (excluding cards)

Standing Orders

£0

Sending Money in the UK

£0 if sent in the UK using FPS

Receiving Money in the UK

£0

Cards and cash

Cash Withdrawal in GBP in the UK

£1 per ATM withdrawal

Cash Withdrawal outside of the UK in any other currency

£1.50 plus 1% of withdrawal amount

Replacement Card

£5.00 including printing, shipping and deactivation of old cards.

Overdrafts and related services

Arranged Overdraft

Not Applicable

Unarranged Overdraft

Not Applicable

Other services

Direct Debit

Not Applicable

Cashing/Cancelling a cheque

Not Applicable

Rejected a payment due to lack of funds

£0

Legal

Yeeld Privacy Policy

Yeeld Cookie Policy

Yeeld Companion Wallet and Visa Consumer Debit Mastercard Terms and Conditions

Yeeld Companion Investment Terms and Conditions

WealthKernel Terms and Conditions - General Retail Terms

Fee Information Document

FSCS Protection