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Managing Your Yeeld Account

How to Use the In-App Support Features

Guidance on using in-app support features to resolve any issues or get help

If you ever need help while using the Yeeld app, several in-app support features are available to assist you:

Accessing In-App Support:

Go to the ‘More’ section at the bottom of the screen.
You have two main support options:

Help Centre (Knowledge Base):
- Select ‘Help Centre’ to access a comprehensive knowledge base with articles covering various topics, from managing accounts to understanding Yeeld features.
- Use the search bar within the Help Centre to find articles relevant to your query.
Penny, the AI Bot:
- Ask Penny, the interactive AI bot, directly for help with common questions like "How do I transfer funds?" or "How do I change my passcode?" Penny provides quick, step-by-step guidance on a wide range of topics.

Contacting Customer Support:

If further assistance is needed:
- Select ‘Contact Us’ in the ‘More’ section.
- You will be directed to our customer care team and can choose from the available contact methods: chat, phone, or email.

These in-app support features ensure that you always have the help you need to use the Yeeld app effectively and confidently.

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Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.

Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL), a company which is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. Your account and related payment services are provided by Transact Payments Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.Yeeld's cards are issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.