How It Works Features FAQ About Help

Login Download App

Topics

Yeeld Card Services

Virtual Debit Card

Card Issues and Troubleshooting

Yeeld Support Centre

Card Issues and Troubleshooting

I Was Charged for a Service I Cancelled or Didn’t Use – What Should I Do?

How to get help if you’ve been billed for something you cancelled or never used.

Speak to the Company First

Your first step should always be to contact the company directly. If you cancelled a subscription or didn’t use the service, ask them for a refund. This is usually the quickest way to resolve things.

Still Not Resolved? Raise a Dispute

If the company doesn’t issue a refund or won’t respond, you can raise a dispute through the Yeeld app.

Here's how:

Open the Yeeld app
Go to your Accounts section
Find and tap the transaction
Select ‘Dispute Transaction’
Choose "I’ve got a problem with the goods or service(s) I purchased"

We’ll ask a few questions to understand what happened and get it escalated.

What You Might Need to Provide

We may ask for evidence to support your claim. This could include:

Proof of cancellation
A receipt or invoice
Emails or chats with the company

What Happens Next

We’ll review everything and attempt to recover your money from the merchant. While we can’t promise the refund will be successful, we’ll assess your case fairly and do our best to help.

Need help during the process? Reach out via the Help section in the app.

Thanks for your feedback. We're glad we could help.
Your email’s been submitted.

Oops! Something went wrong while submitting the form.

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.

Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL), a company which is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. Your account and related payment services are provided by Transact Payments Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.Yeeld's cards are issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.