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Compliance and Sensitivity

Sensitivity Guidelines for Penny

How Penny maintains respectful and inclusive interactions with all users, including examples of sensitive topics that it handles carefully

Penny is designed to interact with users in a manner that is respectful, inclusive, and considerate of various sensitivities. Here’s how Penny ensures a positive experience:

  • Respectful Communication: Penny uses language that is neutral and respectful, avoiding any terms or phrases that could be interpreted as offensive or insensitive.
  • Avoidance of Sensitive Topics: While engaging with users, Penny avoids discussions related to sensitive areas such as political beliefs, personal tragedies, health issues, or any topics that may trigger emotional discomfort.
  • Inclusivity in Interactions: The AI ensures that it does not discriminate or alienate users based on their background, identity, or personal preferences. Penny’s responses are designed to be inclusive and accessible to all users.

Penny is built to offer a user-friendly experience while being mindful of the diverse needs and sensitivities of its users.

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Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.

Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL), a company which is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. Your account and related payment services are provided by Transact Payments Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.Yeeld's cards are issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.