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Yeeld Support Centre

Support Hours and Availability

What Are the Support Hours at Yeeld?

Information on when you can access different support channels at Yeeld

Yeeld offers flexible support hours to ensure that you have access to help whenever you need it. Here are the hours for each of our support channels:

Knowledge Base & FAQs: Accessible 24/7 through the Yeeld app, providing detailed articles and guides to help with common questions and issues.

In-App Chat: Available Monday to Friday from 7:00 AM to 8:00 PM, and on Saturdays and Sundays from 10:00 AM to 4:00 PM. You can access chat support via the Yeeld app in ‘More’ > ‘Contact Us’ or on our website at yeeld.com.
Phone Support: You can speak with a live agent during the same hours: Monday to Friday from 7:00 AM to 8:00 PM, and Saturdays and Sundays from 10:00 AM to 4:00 PM.
Email Support: Our email support at support@yeeld.com is monitored around the clock. We aim to respond within 24 hours for general inquiries and within 4 hours for urgent issues.
Social Media Support: Active from 9:00 AM to 5:00 PM GMT, Monday to Friday. Queries received outside these hours will be responded to the next working day.

These support options are designed to provide assistance at your convenience, ensuring you can always find the help you need.

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Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.

Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL), a company which is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. Your account and related payment services are provided by Transact Payments Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.Yeeld's cards are issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.