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What Happens To My Currency Wallet If My Phone Is Lost Or Stolen?

Lost your phone? Here’s how to protect your account and get back into the Yeeld app on a new device.

If your phone is lost or stolen, it’s important to secure your Yeeld account straight away. Here’s what to do:

Step 1: Contact Us Immediately
Message Yeeld Customer Support via the in-app chat on another device, or email us at support@yeeld.com. Our team will remotely disable the app on your lost device to help keep your account secure.

Step 2: Use Yeeld on Other Devices
If you've previously logged into Yeeld on a tablet or another device, you’ll still be able to access your account from there.

Step 3: Logging In on Your New Phone
Once you have your new device:

Download the Yeeld app from the App Store or Google Play Store
Log in using your registered mobile number

If your mobile number has changed, contact us first via email or in-app chat so we can verify your identity and help you regain access.

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Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.

Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL), a company which is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. Your account and related payment services are provided by Transact Payments Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.Yeeld's cards are issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.