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Sending and receiving payments

What Should I Do If I See a “No Match” or “Close Match” Warning When Making a Payment?

Understanding what these messages mean — and how to respond — can help protect your money.

If you're sending money to someone and see a “No Match” or “Close Match” warning, it's important to pause and double-check the details.

These messages appear when the Confirmation of Payee (CoP) check returns a result that doesn't fully align with the account name you've entered.

What does “No Match” mean?

A “No Match” warning means the name you entered doesn’t match the details held by the recipient’s bank. This could indicate:

You’ve entered a different name (e.g. a middle name instead of their first name)
They’ve given you a trading name instead of the official registered name on their account
Or, it could be a fraudulent account

If you receive a “No Match” message, we strongly recommend you contact the person or business to confirm the correct account name before continuing. If you go ahead with the payment after this warning and it turns out to be fraudulent, you may not be able to recover the money.

What does “Close Match” mean?

A “Close Match” usually means there’s a slight mismatch — often a typo or minor variation in the name.

This is more common with long names, names with special characters, or spelling errors. If you get this message, simply recheck the name and try again.

If in doubt, don’t pay until you’re sure.

These checks are there to help protect you from scams and incorrect transfers.

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Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.

Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL), a company which is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. Your account and related payment services are provided by Transact Payments Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.Yeeld's cards are issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.