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Yeeld Card Services

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Card Issues and Troubleshooting

Yeeld Support Centre

Card Issues and Troubleshooting

What Should I Do If I Spot Fraud or Think I’ve Been Scammed?

If something doesn’t look right on your account, act fast — we’re here to help you stay protected.

Let Us Know Straight Away

If you notice suspicious activity or believe you’ve been the victim of fraud or a scam, head to the Help section in the Yeeld app and message our support team right away. The quicker you act, the quicker we can investigate and support you.

Secure Your Card Immediately

Think someone has your card details? You can instantly freeze your card in the app:

Open the Yeeld app
Tap ‘More’
Go to ‘Cards’
Select your card and tap ‘Freeze’

This stops anyone from using it until you're ready to unfreeze it.

Protect Yourself from Future Scams

We recommend checking out the Take Five campaign for clear, practical advice on how to avoid fraud and scams. It's a trusted source of guidance for staying safe online and offline.

Need help urgently?
Tap Help in the app to get in touch with us directly. We're here for you.

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Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.

Yeeld Financial Services are a co-brand of Payload Ltd, who act as a Programme Manager under Transact Payments Limited (TPL), a company which is incorporated and registered in Gibraltar with company number 108217 and registered office is at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Transact Payments Limited is a licensed electronic money institution authorised and regulated by the Gibraltar Financial Services Commission to issue electronic money and provide payment services. Your account and related payment services are provided by Transact Payments Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.Yeeld's cards are issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.